Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   December 1, 2024 — Rated 10 out of 10 by B.S. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

So far Everything

Report a concern   November 30, 2024 — Rated 10 out of 10 by L.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Chris Breeze is wonderful to work with. He puts his customers first and goes out of his way to make sure their needs are met. Will be back

Report a concern   November 30, 2024 — Rated 10 out of 10 by D.F.R. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I’m satisfied the excellent service

Report a concern   November 30, 2024 — Rated 10 out of 10 by M.A. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Quality products, quality people

Report a concern   November 30, 2024 — Rated 10 out of 10 by Christopher Wicker Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

The sales representative, Charles, was very knowledgeable, very personable and a great salesman.

Report a concern   November 30, 2024 — Rated 10 out of 10 by Mary Cushing Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

My sales person Collin was fabulous! I went in expecting to buy a much more economical car but he was patient and helpful and in the end I ended up with a premium car about double what I planned on spending and I was very happy with my purchase. Our finance guy was just great as well! I was fully informed during the entire purchasing and financing process. It was a smooth process and even though I shopped for a couple hours I was never rushed or pushed. I would recommend them both to anyone!

Report a concern   November 30, 2024 — Rated 10 out of 10 by N.P. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The staff made the experience.
Unlike certain members of the sales team, the service team was upbeat and ready to help.
Even early in the morning, they all greeted me with a smile and the willingness to work through my vehicle issue.
The issue was resolved quick and they filled me in on the cause.

Report a concern   November 30, 2024 — Rated 10 out of 10 by S.L. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Always helpful, kind, and knowledgeable!

Report a concern   November 30, 2024 — Rated 10 out of 10 by Anna Witt Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very courteous and prompt with appointments.

Report a concern   November 30, 2024 — Rated 10 out of 10 by Shane Southwood Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very professional and great scheduling and updates.

Report a concern   November 30, 2024 — Rated 10 out of 10 by Eric Reed Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great service

Report a concern   November 30, 2024 — Rated 9 out of 10 by M.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Very courteous and professional staff

Report a concern   November 30, 2024 — Rated 10 out of 10 by A.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service was efficient. The waiting room was big and clean. The service rep was friendly and helpful. The only disappointment was that my cat was not washed after servicing.

Report a concern   November 28, 2024 — Rated 10 out of 10 by Michael Carr Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Got me in and out in record time! Thank you for such a quick turnaround on a very busy day just before the holiday.

Report a concern   November 28, 2024 — Rated 10 out of 10 by C.J. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Have purchased multiple vehicles here. Usually through the same salesman but had a different one this time. Both interactions were top notch, like talking with a friend. Not just selling a car but offering to help clean out stuff from my old one, answered all my questions and made everything smooth.

Thanks again!

Report a concern   November 28, 2024 — Rated 10 out of 10 by J.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Seems to be accurate service. One thing I like is letting me know some service I might have to do in the near future.

Report a concern   November 28, 2024 — Rated 10 out of 10 by James Lilly Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Prices on tires and hourly rate for repairs

Report a concern   November 28, 2024 — Rated 10 out of 10 by K.D. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Hi,
Ty Cobb was the best! I am not sure if I will be buying a car but if I do, he will be my salesperson.

Report a concern   November 28, 2024 — Rated 10 out of 10 by C.A. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

People have been very friendly, helpful, and reasonable.

Report a concern   November 28, 2024 — Rated 10 out of 10 by William Comley Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Inventory and courtesy

Report a concern   November 27, 2024 — Rated 10 out of 10 by John Moldovan Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Friendly staff, i like that you're kept updated on the status of your repairs. Very clean service center & showroom.

Report a concern   November 27, 2024 — Rated 10 out of 10 by Kristi Gill Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Comparable prices, you know you are getting the correct part for your vehicle. Quality of part is always great. Staff is always friendly and helpful. Vehicle is ready when promised.

Report a concern   November 27, 2024 — Rated 10 out of 10 by Albert Milano Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It's all about the team and the service....they are among the best dealerships I have ever dealt with. Take this as the strongest recommendation I can give.

Report a concern   November 27, 2024 — Rated 10 out of 10 by Connie Lane Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Simply, the people. They are friendly, very helpful and great service

Report a concern   November 27, 2024 — Rated 10 out of 10 by Scott Taylor Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Was very pleased with the service and the quality of service

Report a concern   November 27, 2024 — Rated 10 out of 10 by J.M. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Connor Free our salesman was on top of it Al from the first moment on.
The car we wanted was “on the lot”. Transaction was done in high speed which was what we loved.

Report a concern   November 27, 2024 — Rated 10 out of 10 by Michael Greiving Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I was able to go on a Saturday and you take care of my car

Report a concern   November 27, 2024 — Rated 10 out of 10 by R.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

You always treat the customer well. You get the work done quickly

Report a concern   November 27, 2024 — Rated 10 out of 10 by J.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Service and warranty

Report a concern   November 27, 2024 — Rated 10 out of 10 by Terry Rose Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I can always count on my service consultant Chris Breeze.. Never an issue with his perfesionalism and friendliness. I always know my car is in good hands with him and his team.
If there is any problem he is honest and truthful
In servicing my vehicle. No one likes to deal with a service department because that means something is wrong with your vehicle. But that is life and Chris makes the experience as good as he can on his part. Chris isn't just a service manager/ consultant he is a great all around person.


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