Don Franklin Lexington Hyundai
3440 Richmond Rd
Lexington
KY 40509
United States

Customer Testimonials

Report a concern   November 20, 2024 — Rated 10 out of 10 by Patricia Owens Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Associates are personable and knowledgeable and customer servicr is excellent

Report a concern   November 20, 2024 — Rated 10 out of 10 by Nancy Patrick Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

They had me in and out in no time..and the service was excellent and the staff was wonderful..would recommend them highly

Report a concern   November 20, 2024 — Rated 10 out of 10 by J.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Everyone is always friendly, helpful, and service is great!

Report a concern   November 20, 2024 — Rated 10 out of 10 by N.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great service, great waiting area, and information about cost of services before they are initiated.

Report a concern   November 20, 2024 — Rated 10 out of 10 by Melissa Penix Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The online appointment booking is very convenient, the personnel is always friendly, and the work is done promptly. I have had no issues and drive over 40 miles to come to your dealership because I have been so happy with my services!

Report a concern   November 19, 2024 — Rated 10 out of 10 by Jennifer Profitt Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Beautiful vehicles and great customer service!

Report a concern   November 19, 2024 — Rated 10 out of 10 by T.H. Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Easy experience.

Report a concern   November 19, 2024 — Rated 10 out of 10 by Sydney Delong Don Franklin Lexington Hyundai - Sales
What do you like about our products and services?

Every member of the Don Franklin team treated my husband and I with the utmost respect and care. They were so kind throughout the entire process. From start to finish, the whole process felt like a breath of fresh air. We cannot thank Eddie (ET), Jamal, and Chad enough for all of their help, honesty, and true kindness.

Report a concern   November 19, 2024 — Rated 10 out of 10 by Farrah Burke Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

The staff and service has been fantastic and friendly. Highly recommend!

Report a concern   November 18, 2024 — Rated 10 out of 10 by M.C. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

No pressure and Misty went out of her way to help us find the right vehicle. We previously purchased our 2017 Murano from you as well. Very convenient and great customer service

Report a concern   November 16, 2024 — Rated 10 out of 10 by Brenda P Mcclanahan Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I always get the help I need. Everyone is friendly and helpful, and I never worry that I'll be taken advantage of.

Report a concern   November 16, 2024 — Rated 10 out of 10 by S.A. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Loved your new service department. Quick and clean.

Report a concern   November 16, 2024 — Rated 10 out of 10 by R.F. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

New facilities and service waiting room was mega-great!

Report a concern   November 16, 2024 — Rated 10 out of 10 by Franz Widy Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Great service and great cars

Report a concern   November 16, 2024 — Rated 10 out of 10 by Joyce Castle Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

A friendly staff and great service.

Report a concern   November 16, 2024 — Rated 10 out of 10 by Carol Reynolds Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

They explained the issues with my car. Gave me an estimate. Didn’t pressure me to do all the work at once. Explained the body work they could not do. Finished the work faster than expected. Respect. Friendly.

Report a concern   November 16, 2024 — Rated 10 out of 10 by Curtis Absher Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I had my car serviced, in an out in just 1 hour . Pleasant people , comfortable waiting area.

Report a concern   November 16, 2024 — Rated 10 out of 10 by C.M. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

You stand behind your product and your associates were very helpful.

Report a concern   November 16, 2024 — Rated 10 out of 10 by Christina Dunaway Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

I love the newer facility and how easy it was to schedule an appointment within a week.

Report a concern   November 16, 2024 — Rated 10 out of 10 by R.B. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Easy to deal with and fixed right the first time.

Report a concern   November 16, 2024 — Rated 10 out of 10 by E.C. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Good service personnel take care of my vehicle's needs.

Report a concern   November 16, 2024 — Rated 10 out of 10 by S.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

My service was a routine oil change . They had me in /out so i could be on my daily activities.

Report a concern   November 16, 2024 — Rated 10 out of 10 by Quintin Wingate Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

It is well respected dealership when you purchase something from them, you become a part of their family. I purchase of a 15 cars from has been truly blessed.

Report a concern   November 15, 2024 — Rated 10 out of 10 by P.E. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Got an appointment quickly, got me right in and completed the work fast. Will definitely go back

Report a concern   November 15, 2024 — Rated 10 out of 10 by A.G. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

L Wilson is awesome

Report a concern   November 15, 2024 — Rated 10 out of 10 by R.D. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Fast professional service and free coffee and chips while you wait!

Report a concern   November 15, 2024 — Rated 10 out of 10 by D.K. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Vicki friendly service

Report a concern   November 15, 2024 — Rated 10 out of 10 by J.F. Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

Knowledgeable employees kind service

Report a concern   November 15, 2024 — Rated 10 out of 10 by C.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Work finished in time and recommended things I need to do to keep my power train warranty in effect.

Report a concern   November 15, 2024 — Rated 10 out of 10 by Mark St John Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Best Dealership I ever used.
Extremely organized. Very clean. Helpful and explained things well. And followed up with a phone call to make sure I was satisfied.


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