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Customer Testimonials
Excellent customer service and vehicle in excellent shape
Genesis is a great brand. I’ve owned a GV70 and traded up to a GV80. I’m so happy with my decisions to buy these cars.
Both salesmen were very professional and helpful.
My experience with the service department was very pleasant.
I heartily recommend Don Franklin Auto and specifically the Genesis line of SUVs.
Style - Reliable
Need to improve on wait time.
It was quick but thorough
The products stay up-to-date and top quality. The staff is very courteous and friendly and very knowledgeable of the needs of the vehicles.
Very courteous. Never pushy . Never feel extra products are pushed on me.
Darryl Bond is a very friendly, relatable and honest person. Felt very safe sending my elderly dad to work with him.
Fast service, honest a great company to work with.
Everything, salesman Jamal was as helpful as a person could be. Warranty great etc.
Reasonable rates , quick service
I like the speed and quality of the repairs on my vehicle.
You are friendly
Darrel Bond worked nonstop to get our deal done.
Everything
Service department does a great job & always super nice
Quick response to issues.
Check in was fast and efficient. I was satisfied with all aspects of service appointment and car loaner. The only thing that needs to be addressed is the continued flickering issue with my 2024 Genesis G80 "instrument display" light/screen behind steering wheel. Genesis was recognizing this as a reported issue at last service, but nothing has been revealed from company about this yet. I am having to do my own research and not coming up with anything. Very frustrating.
I receive EXCELLENT service every time I call or come in. Alexis is always quick with solutions, appointments or whatever is appropriate for my current situation.
Everyone I have encountered at Don Franklin shares this commitment to excellence!
Service was awesome, professional.
Professional employees
Reliability, performance, warranty, styling
They service is excellent. Everyone is courteous and friendly. They work diligently to get whatever service I need quickly and efficiently.
Always friendly
Nice and friendly associates
Collin was very helpful and friendly and a good communicator. Zach was also friendly, helpful, and nice to my kids. Definitely went above and beyond to make it a smooth process
Super customer service and friendly salespeople.
Great first time visit to the service department! Very helpful!
Super friendly staff and absolutely loved the cars and snacks!!
The way a customer is treated more like a good friend or family member rather then someone who is potentially going to make a purchase. Overall the welcoming atmosphere of the dealership from the receptionist to the salesman and the finance department they all make a great impression and are really great