Customer Testimonials

You’re not sitting for hours on your service, mine is usually oil change and tire rotation and I also like the complimentary car wash. Guys at the front desk are nice and professional. Keep up the good work.

Reliable !!

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Love my new car they were able to help me and get me in a new ride within 10 minutes of showing up best place I've ever shopped for a car

Quick, friendly, would recommend to anyone!

Service manager was very friendly and helpful. Communicated with me which is a big plus and the mechanic knew what he was doing. Thanks so much for the help with the issues we were having with our Kia Telliride.

I love my Kiia Sorento I traded my 2024 to a 2026 and I love the people especially Brian Nichols

Loved the vehicles and the warranties that came with it !! Shonda and Goerge were awesome to work with !!

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This Telluride I bought is my 4th Kia vehicle and they have been awesome vehicles for me. This is my 3rd time buying from this Don Franklin lot and I have recommended them to several people. This is second time getting having Ryan Sutherland. He is very straightforward does not beat around the bush but he will do anything he can to help get you in a car.

Margaret O’Connor I paid for Kia ! Very nice friendly people! Thank you for your help

We got great service Stan did not stop until we got in the car that we wanted . Couldn't ask for a better experience.

They will work with you

Short answer is everything friendly people that you feel like actually have your back, me and my family have all gotten cars and our services there and I don’t think there’s ever been an issue.

Friendly. Great atmosphere. Service department always willing to help.

Friendly fast and efficient

Friendly staff

Reasonable prices and friendly and fast

Great customer service.

Everything

Service guy was super friendly

Service department was wonderful, thorough and knowledgeable. Thank you!

Good service. Got me in and out of there in no time

Harley was so helpful. He was determined to help me get the vehicle He was honest and truth to my question. After previous experiences that didn’t go well. It was nice to have someone willing to go the “ extra mile “. Thank you so much. Don Franklin Kia Somerset and Harley West. I’m loving my 2026 Seltos

I was a fill in for oil change and tire rotation on a Saturday. Told me to bring in first thing and they would get me in at some point. Never thought they would get it done before I even left somerset. I expected to go home Russell springs and come back later. It was done promptly and sooner than expected. I Thanked them very much for that. Good job guys. 👍

Very friendly & fast service. Always a good experience when I come.

Great service advisor!

Ty listened to what I had to say about my vehicle and made sure the people working in the back checked out the problem. He has waited on me before and always seems to take care of what needs to be completed on my Telluride. Thanks Ty.

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They do excellent work.

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