- Phone: (606) 679-1177
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Customer Testimonials
Explain things well and friendly service people.
Great service department. It was my first time there and the department was well staffed and professional.
Very nice and reasonable payments for cars
Great products and even greater service
I love the service first of all, great people ready to help in anyway, then the quality of the vehicle, I bought a lot of vehicles over the years and this is the best dealership ive dealt with.
Your staff is very helpful and courteous ! Exceeded. all my expectations ! Thank you
Friendly staff great vehicles always helpful
The friendly salesman! Very helpful.
Great friendly service.
The friendly service and willingness to listen to our needs was top notch. Everything was handled with a smile and excellent customer care.
Very friendly and personable. I felt important. Tyler was very friendly and escorted me to the lobby and back to my car. They did my oil change and washed my car as well. I also saw Cindy who sold me my car. She remembered me and asked about a problem I had had when I first bought my car. They seem to really care about their customers and it's very refreshing in a world that lacks customer service. I would recommend Don Franklin to everyone.
Ease of scheduling and communication. I had several different services that needed to be completed and they were able to get everything taken care of within a timely manner.
Courtesy and thoroughness.
You’re quick and precise, very informative. Very polite.
Friendly staff
👍
Short wait time
Service was great and efficient, a lot of vehicles to choose from
The Dealership is immaculate and the service is prompt, professional and friendly. I'm 85 and this is the dealership ever.y
Every thing friendly people quick service and takes good care of customers
All three or four times that I have purchased a vehicle from Don Franklin. It’s always been amazing service. This last time buying my 2025 Kia Telluride EX. I visited the car lot several times before deciding to purchase. Hayley sales person, did an excellent job explaining all of the safety features. How to navigate the touchscreen. She was very supportive of me having my children there to see if the vehicle would fit their needs as well. She was very understanding when I left., but was super excited when she saw me come back the next week. She still explained everything to me again answer the questions that I had. She was very patient and understanding. Even after I purchased my vehicle, she helped make the arrangements to have the side steps put on. She was also very helpful to find my wallet that I left in my trade in car. I would recommend Don Franklin to anybody that is looking for excellent customer service and amazing products.
Love our Kia Telluride. Drive an hour from Richmond bc the service department is fantastic.
Colin was wonderful
The service representative was very thoughtful and considerate. He explained everything exceptionally well and did a little trouble shooting to answer my concerns. I had a very good experience there.
Have no issues all great product and service
quality and price
They are very friendly
My service was quick this time and I was able to have someone take me to work after dropping off my car.
Very courteous and no hassle for any service
Everyone is very friendly. They are also very efficient!