Customer Testimonials

The waiting area is well appointed and the staff come with regular updates on progress.

Easy to get an appointment
Service is completed in a timely manner

The staff and the professional care they give

The technicians and entire staff are efficient and courteous. They always take time to answer my questions.

Everyone is always nice and explains things that need to be done to my vehicle.

If anything goes wrong I can count on don Franklin to make it right or help me get anything fixed I need fixed. I also like the comfort the service area provides, I brought my 2 grandchildren with me and they had fun playing in the children's area, I didn't have to worry about chasing them around

Everything

Friendly employees and thorough service from being prompt on booking the appointment to the quality of the service preformed

Ty, was outstanding in service. When I called he had answers, he helped me every way he possibly could even getting me a rental vehicle before he left work that day, he kept in contact with me the whole afternoon to make sure my vehicle got picked up and it was dropped off. All I had to do after work that day was pick up my rental. He made a very stressful day much much easier!

Friendly and timely manner in service area

Friendly fast service .

Friendly service, quick response

Ive gone through several cars over the past few months at Kia in somerset. I just can't seem to get enough because of how easy it's made to get a new car. I want to give special recognition to Brandon Records of Kia Somerset because of his ability to find things and solutions I didnt think possible. Hes now put me in a car 2 times, out of the other 4, when I came with zero intentions of buying.

Friendly and accommodating staff that go above and beyond to make sure the customers needs are met. I've own my first Kia for the last 3 years and I will be a repeat customer.

The staff is always. Super nice ... I needed a 50,000 mile service . I very much appreciated how they got me in and out that day I want to say a special thanks to Don for all his help & kindness

I felt like they went the extra miles when they were servicing my vehicle. Tyler was extremely helpful and easy to talk to. Would definitely recommend him and his entire service department. Many thanks to the Don Franklin KIA in Somerset.

Service dept keeps you informed about progress with your vehicle

Good looking vehicle smoth on the road

Fast friendly and very informative service.

I came in to trade my car because my car payment is way to high but now I need a co-signer I don’t think that was right

The employees are very nice and they ask questions and listen so what u say.

I just really enjoy the staff and the Kia

First of all, I feel like I have been treated fairly and respectfully by all employees at Don Franklin KIA in Somerset, both in sales and service.
Dylan. the sales rep worked with me to find the car I was wanting within the time line I had to work with while working to get the purchase price to a point that was acceptable to both parties.
I have been very happy with the 5 KIAs that I have owned, receiving a good, reliable product great service, and a community of caring and dependable employees that stand by the product.
I really enjoy my NIRO. The mileage is great, the size is easy to drive and park. The ride is nice and it looks really good on the road.

Amazing customer service and amazing employees they make you feel like family I recommend you guys at don Franklin Kia to everyone. Especially the sales guy Collin we work with was the best made sure we was taking care of.

Friendly and knowledgeable personnel. Service completed in a timely manner.

This was the second time I have done regular maintenance on my vehicle. It was more organized this time. Thank you

How quick and friendly they were

Great timely service

The service was awesome! Everyone was very helpful and worked hard to meet our needs.

Everyone was very friendly and helpful. Charles Wright was very attentive and helpful. He made the process easy. If I ever decide to buy another car I will go back to the dealership in Somerset. I would recommend this dealership and Charles Wright to anyone needing a car.