Customer Testimonials

They are very kind with excellent services. They are also very helpful with making sure you understand all for your car.

Warranty

Easy to schedule service. Staff is great!

Well, I liked the Customer Service, everything happened the way the salesman said it would and I was in and out of the door within 30 minutes. I’m enjoying my new ride thank you Don Franklin, Kia, Somerset, and my salesman Charles.

Great group of people to work with!!!!

Making appointments for service to be able to get in and get out.

Donovan is very very helpful and knowledgeable

Fast friendly service.

This is our second vehicle we have purchased from Kia. We love them both! Everyone is very helpful and courteous.

Friendly

Don was so nice and took care of my needs

I absolutely love my 24 Kia telluride. Shiriv is the best sales person I have ever worked with. He was so friendly and all about customer satisfaction. I will definitely be purchasing all future vehicles at Don Franklin.

Friendly sales staff

Charles was my salesman and he was very knowledgeable and easy to work with! I would recommend him to anyone, especially people that aren’t familiar with buying a car like myself. He went above and beyond to make sure I got what I wanted.

Service

Very friendly staff. Easy to work with. Absolutely love love love my new car!!!!!!!

Convenient service and informal staff

Don Franklin was accommodating and gave me the best deal around!

Cyndi Duncan is AMAZING!! She went above and beyond in every aspect. She was helpful and attentive answering all my questions and calming my nerves about making such a great investment. She never made me feel like all my concerns were too much. She contacted me back with answers she didn’t have. She deserves a raise she is so good at what she does and I’m so glad I got the pleasure of meeting her! The service department went to Lexington to get my car and they were back in a timely manner. They were there as soon as I told them I would be there, I didn’t have to wait on them at all. I’ve had a more than pleasant experience and I will definitely be back! I’ll make sure to tell everyone I know about it! Thank you!

I’m very appreciative for the service I got everyone was very professional and didn’t try to take advatage of the situation

The service is very fast and efficient , very professional.

I love the friendliness, the availability, the communication and updates, the promptness that the employees at Don Franklin Kia give to the customers including myself.

Great team and great products

Customer service
Reliable work
Trustworthy

I am pleased with the services provided.
However, I as why the P stays on. I was told it will automatically go off when reaching a certain speed. IT DON’T GO OFF AUTOMATICALLY!!

I am afraid it is going to mess something up!!
What do I need to do?

Service is always friendly and helpful.

Very quick in and out

Quik, accurate service. Quality products.

Very friendly staff

Great service and friendly staff!! You guys and gals are the best! Thank you!