Customer Testimonials
Ease of service and confidence in reliability
Love my new purchase
Very friendly service your salesman (Prentice Young) was very helpful, glad you all do all the paper work in transferring.
Great service, was quick in getting our problem fixed with no hassles, Derek Lester was very helpful in getting our jeep in for service . Happy we bought local.
Very efficient, courteous and professionalism from everyone.
Service department was great with communication on what they had serviced on my vehicle. Vehicle drives awesome after services. Great customer service.
Good service
Very friendly staff, and quick service!!
Quality
I like the fact that would try to fix my car ASAP when they received the parts. Also like they explained what happened and what to expect when they repair it. I liked that they call and check to see if my car is doing okay and have warranty on labor and parts.
Timeliness!! And courtesy!
Service was friendly, quick and professional. Shoutout to Derek Lester for making my first dealership service experience enjoyable.
I really enjoy the staff at Don Franklin Monticello
Excellent service department
ease of schedule and friendly staff
I bought my new Jeep AT Don Franklin but I bought my new Jeep FROM Matt Neal. Working with Matt Neal was like buying a car from a lifelong friend who just happens to be in the car business. Matt made all these crazy promises like, "I'll do whatever it takes to earn your business" and "I promise this will be the fastest and easiest dealership visit ever." And then he went on to keep those promises! My questions were pretty basic and transactional but he always replied in a way that made me feel special. Always prompt, always concise, and always accurate. He also balanced his knowledge and professionalism with his wit and humor making him a joy to work with. While taking delivery of my new Jeep, my brother asked a very technical question that I expected Matt to have to research. He replied before my brother could finish speaking with the exact specifications to answer the question. I just enjoyed everything about the experience and hope others do too. I recommend Matt Neal to anyone looking to buy their next vehicle and will definitely look him up when I am ready for mine.
Wonderful service
I liked the way Matt Neal made me feel like a friend who was helping me out. It was like I had a buddy in the car business that I hadn’t spoken to in years and I just happened to call him up. He balanced his professionalism with his natural wit and humor. I was a pretty easy customer as I was already set on the car but he still seemed eager to win my business. My needs were basic and transactional but he still made it feel special. That is more gift than talent. I would absolutely recommend him to anyone looking to buy their next car.
Very friendly. And helpful in every aspect
Genuine parts
Fast service, good atmosphere, amazing people working at location
Always friendly & helpful with my schedule to get service taken care of.
Quick and efficient. Always do a wonderful job.
I love my new jeep compass! But the reason I love Don Franklin is the service you receive from the people that work there. Everyone was so nice and friendly. They were also really good with my grandson who is three years old. That’s means a lot when you have your kids with you while shopping for a car.
They will work with you to be able to get you the vehicle you want. I have worked with Kodi Brooks for my last three vehicles and I will continue to do business with them in the future.
Don Franklin's service centers take care of all my automotive needs. Everything from oil changes, tire rotations, brakes and anything else that is car related. Their customer service is always excellent and professional.
Your service department is the best that I have dealt with Great customer service and care.
The service was great Matt Neal do an awesome job. Best car buying experience ever. Thank you
Super friendly, really nice about everything and walks you thru everything they did when they serviced your vehicle. Definitely recommend
I love the people that work at Don Franklin in Monticello. They are really nice and will help you get into your dream vehicle!!
Sale mat neal the best saleman we love dealing with him