Customer Testimonials
Service was fast and courteous!
Super friendly knowledgeable staff had me in and out in about 30 minutes and charged what I thought was a very fair price
Great customer service! Friendly staff
Excellent customer service in Monticello
All the staff was super friendly and helpful. They made sure I was taken care of and treated me like someone instead of just another number. They got my car serviced in a timely manner and cleaned up nicely. My car has been running better than ever. I appreciate Don Franklin Monticello very much and look forward to coming back.
Great service!! Thanks for washing my van!!!!
Like the service. THe people are friendly, and they don't mind to help if there is a problem. We could purchase a vehicle anywhere, the service is the key to keeping me coming back.
Bought a 2021 Ram Big Horn 1500 night edition and have been more than satisfied with it. Love the power of thr 5.7 hemi.
Very friendly, and adorable services.
The service was fast and professional. The young woman at the service desk was very Professional.
And kind.
Friendly staff!! Clean facility!! Smooth service every time.
Wonderful Service!
Staff is courteous and professional.
Friendly
Service performed quickly and reasonable price. No attempt to sell me anything I didn't need or want. Best dealership I ever dealt with.
I was lucky to get right in for as oil changr! Thank you that meant so much.
The service department and everyone I encountered during my visit was very professional and personal. They fixed my issue in a timely manner for what I considered a very fair price.
professionalism
Good customer service and good people that makes you feel comfortable that your vehicle is going to be properly took care of.
Everything!
Service was fantastic
Great service and great staff. Everyone is so friendly.
The technician that helped me and advised me was so awesome, I wish I could remember his name! Great facility and very clean. I had to travel from Corbin to be able to get my vehicle seen and they were very helpful in getting my appointment worked out. Would travel back to the dealership for any repairs I need.
The staff at Don Franklin Monticello are helpful, friendly, and good to work with. Matt helped make dreams a reality. I'm a very satisfied customer and would gladly recommend Don Franklin Monticello to anyone looking to trade or even buy a new vehicle.
Monticello store much better with change of management.
Good service, good people, well satisfied.
THey were very timely getting my recall fixed and Stephanie was great keeping me informed.
Stephanie in service was very helpful and was very knowledgeable. She will always take care of you! It was a quick process and she was super friendly.
Awesome team
Overall. Very friendly. Waiting area very clean