Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   October 6, 2022 — Rated 10 out of 10 by J.M. Don Franklin London Ford - Service
What do you like about our products and services?

Excellent service!!

Report a concern   October 6, 2022 — Rated 10 out of 10 by W.C. Don Franklin London Ford - Service
What do you like about our products and services?

45 minute oil change and tire rotation, all at a good price.

Report a concern   October 6, 2022 — Rated 10 out of 10 by G.H. Don Franklin London Ford - Service
What do you like about our products and services?

The people who work here and how they treat me are the only things that count there no unique
goods or services

Report a concern   October 6, 2022 — Rated 10 out of 10 by S.B. Don Franklin London Ford - Service
What do you like about our products and services?

Awesome service and wonderful people you guys always go above and beyond for your customers

Report a concern   October 5, 2022 — Rated 10 out of 10 by Larry Sizemore Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I like the good communication from sales and the outstanding service dept at the London Ford dealership.

Report a concern   October 5, 2022 — Rated 10 out of 10 by S.B. Don Franklin London Ford - Service
What do you like about our products and services?

The bonus from the happy ending of the nude massage!

Report a concern   October 5, 2022 — Rated 10 out of 10 by William Cagle Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Staff is always friendly, extremely polite, and always seems willing to take that extra step to make sure you have what you need or to help out.

Report a concern   October 4, 2022 — Rated 10 out of 10 by Ricky Smith Don Franklin London Ford - Service
What do you like about our products and services?

Well for the products I’m still building trust. But , they have done good so far. No issues at all. Services on the other hand is great. Friendly staff and on time maintenance. Your in and out in the time they say will be and they explain things so you know what’s going on. To me they treat you like family and that’s means a lot to me.

Report a concern   October 4, 2022 — Rated 9 out of 10 by J.H. Don Franklin London Ford - Service
What do you like about our products and services?

Professional people and kept me informed.

Report a concern   October 3, 2022 — Rated 10 out of 10 by William Vaught Don Franklin London Ford - Service
What do you like about our products and services?

Always go beyond to take care of our needs

Report a concern   October 3, 2022 — Rated 10 out of 10 by Joey Neal Don Franklin London Ford - Service
What do you like about our products and services?

Mr Akers was very nice and friendly and understanding of the anxiety that comes with trading cars. The gentleman in the finance department was extremely nice and helpful and did not try to sell me more than I needed.

Report a concern   October 3, 2022 — Rated 10 out of 10 by Lonnie Roaden Don Franklin London Ford - Service
What do you like about our products and services?

Quick lane in service, power train warranty

Report a concern   October 2, 2022 — Rated 10 out of 10 by Donna Galbraith Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Kindra was absolutely amazing. Very through very knowledgeable.

Report a concern   October 2, 2022 — Rated 10 out of 10 by M.H. Don Franklin London - Sales
What do you like about our products and services?

Derek and your crew went above and beyond to make sure I got the vehicle I wanted.

Report a concern   October 2, 2022 — Rated 10 out of 10 by W.Q. Don Franklin London Ford - Service
What do you like about our products and services?

It’s a Ford

Report a concern   October 1, 2022 — Rated 10 out of 10 by Danny Holderman Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Friendly and nice

Report a concern   September 29, 2022 — Rated 10 out of 10 by Arnold Henson Don Franklin London Ford - Service
What do you like about our products and services?

The service dept is excellent. The sales team that I dealt with is also excellent.

The only complaint I have is with Ford. My transmission hard shifts daily and my 4 wheel drive pops like it’s in an awkward position. Ford has recalls but no parts. So my complaint is with Ford. I’m not sure that I will replace this Ford with another.

Best regards,

Arnold Henson

Report a concern   September 27, 2022 — Rated 9 out of 10 by Donald Inks Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

the helpful and friendly staff

Report a concern   September 27, 2022 — Rated 10 out of 10 by Darrin Gay Don Franklin London Ford - Service
What do you like about our products and services?

Tim Wells

Report a concern   September 27, 2022 — Rated 10 out of 10 by Micheal Webb Don Franklin London Ford - Service
What do you like about our products and services?

Courteous and knowledgeable service advisor and parts dept.

Report a concern   September 27, 2022 — Rated 10 out of 10 by Ventura Vankeuren Don Franklin London - Sales
What do you like about our products and services?

Kindra was absolutely fantastic couldn't have been happier. She couldn't have been better.

Report a concern   September 24, 2022 — Rated 10 out of 10 by Tom Lewis Don Franklin London Ford - Service
What do you like about our products and services?

Ford product snd friendly service

Report a concern   September 23, 2022 — Rated 10 out of 10 by Franklin Thomas Don Franklin London - Sales
What do you like about our products and services?

Good service

Report a concern   September 23, 2022 — Rated 10 out of 10 by P.B. Don Franklin London - Sales
What do you like about our products and services?

Everyone is very friendly. There were no hidden agendas and the numbers were spot on with what we expected. Our salesman, Raleigh, was great, as usual. We are repeat customers and will definitely return in the future!

Report a concern   September 22, 2022 — Rated 10 out of 10 by Carroll Lunce Don Franklin London Ford - Service
What do you like about our products and services?

Extremely nice and very professional.

Report a concern   September 22, 2022 — Rated 10 out of 10 by J.F. Don Franklin London Ford - Service
What do you like about our products and services?

Service was professional

Report a concern   September 20, 2022 — Rated 10 out of 10 by R.S. Don Franklin London - Sales
What do you like about our products and services?

Friendly staff and service.

Report a concern   September 20, 2022 — Rated 10 out of 10 by Whitney Marcum Don Franklin London Ford - Service
What do you like about our products and services?

Convenience of booking online and always friendly service!

Report a concern   September 19, 2022 — Rated 10 out of 10 by J.F. Don Franklin London Ford - Service
What do you like about our products and services?

Service was top notch 10/10

Report a concern   September 17, 2022 — Rated 10 out of 10 by T.C. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Best product...sales person and entire staff very helpful


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