Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   October 20, 2022 — Rated 10 out of 10 by A.P. Don Franklin London Ford - Service
What do you like about our products and services?

I bought a 2021
I love it,but its burning oil they are working with me
On this.

Report a concern   October 20, 2022 — Rated 10 out of 10 by P.W. Don Franklin London - Sales
What do you like about our products and services?

Great people really willing to help their customers .Professional service and friendly hometown representatives.

Report a concern   October 20, 2022 — Rated 10 out of 10 by J.J. Don Franklin London Ford - Service
What do you like about our products and services?

Customer service,
Report a concern   October 20, 2022 — Rated 10 out of 10 by Natalye Gallagher Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very friendly staff.

Report a concern   October 19, 2022 — Rated 10 out of 10 by R.B. Don Franklin London Ford - Service
What do you like about our products and services?

Ease of scheduling, reliable service and friendly people.
Report a concern   October 19, 2022 — Rated 10 out of 10 by K.E. Don Franklin London Ford - Service
What do you like about our products and services?

Great trucks. Great service.Very friendly staff.
Report a concern   October 18, 2022 — Rated 10 out of 10 by Donna Galbraith Don Franklin London Ford - Service
What do you like about our products and services?

Everything and everyone was great. They were very respectful polite knowledgeable.

Report a concern   October 17, 2022 — Rated 10 out of 10 by Corey Flenor Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I like how easy the process was and how personable Derek Akers was! He is a great employee!!
Report a concern   October 17, 2022 — Rated 10 out of 10 by Jeromy Coots Don Franklin London - Sales
What do you like about our products and services?

Got me in a super nice brand new car for a cheaper payment excellent service … very highly recommend

Report a concern   October 15, 2022 — Rated 10 out of 10 by J.B. Don Franklin London Ford - Service
What do you like about our products and services?

Scheduled appointments are kept on time and work is done promptly.
Report a concern   October 15, 2022 — Rated 10 out of 10 by C.G. Don Franklin London Ford - Service
What do you like about our products and services?

great customer service
Report a concern   October 14, 2022 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

Ease of scheduling and promptness of work being completed.
Report a concern   October 13, 2022 — Rated 10 out of 10 by Connie Taylor Don Franklin London - Sales
What do you like about our products and services?

I was treated good 👍 & I like the auto that I purchased very much.

Report a concern   October 13, 2022 — Rated 9 out of 10 by L.S. Don Franklin London Ford - Service
What do you like about our products and services?

Nice waiting area, coffee, restrooms. Friendly employees.
Report a concern   October 13, 2022 — Rated 10 out of 10 by L.W. Don Franklin London Ford - Service
What do you like about our products and services?

Great service and staff. Honest and helpful

Report a concern   October 13, 2022 — Rated 10 out of 10 by Earl Sowders Don Franklin London Ford - Service
What do you like about our products and services?

Service Dept was courteous, prompt, and helpful. Service (Warranty Repair) diagnosed the problem in a reasonable time - and ordered parts. (Waiting on parts now).

Report a concern   October 12, 2022 — Rated 10 out of 10 by C.G. Don Franklin London Ford - Service
What do you like about our products and services?

Great customer service

Report a concern   October 12, 2022 — Rated 10 out of 10 by G.S. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Ryan was great… he provided me with plenty of info but gave me room to think things through without pressuring me… I will go out of my way to do business with him when possible

Report a concern   October 12, 2022 — Rated 10 out of 10 by Whitney Sizemore Don Franklin London - Sales
What do you like about our products and services?

The buying process was quick and easy. Everyone was very friendly and helpful!
Report a concern   October 12, 2022 — Rated 10 out of 10 by Kindra Ward Don Franklin London Ford - Service
What do you like about our products and services?

Wonderful people, great service! Never had a problem!

Report a concern   October 11, 2022 — Rated 10 out of 10 by J.L. Don Franklin London Ford - Service
What do you like about our products and services?

Your products are reasonably priced, and your service workers are very helpful and kind. I was treated with respect, and any question I had was answered.
Report a concern   October 11, 2022 — Rated 10 out of 10 by Herbert Gaddis Don Franklin London Ford - Service
What do you like about our products and services?

Good service, very friendly workers, nice comfortable waiting room,
Prompt thorough explanation of services rendered.
We have used don franklin service several years and have always been very satisfied with the service and plan to remain customers for a long time...

Herb Caddis

Report a concern   October 10, 2022 — Rated 10 out of 10 by Destiny Malloy Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Haven’t seen my car after it was cleaned yet. But was given a really good deal and the car was fantastic! Definitely better experience than I have had with any other car lot around!

Report a concern   October 10, 2022 — Rated 10 out of 10 by C.C. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Awesome customer service

Report a concern   October 9, 2022 — Rated 10 out of 10 by Bobby Stevens Don Franklin London Ford - Service
What do you like about our products and services?

Everyone is very nice and very helpful they go above and beyond at there job. Easy to schedule an appointment.
Report a concern   October 8, 2022 — Rated 10 out of 10 by S.K. Don Franklin London Ford - Service
What do you like about our products and services?

Best service department in London.

Report a concern   October 8, 2022 — Rated 10 out of 10 by Fred Wooton Don Franklin London Ford - Service
What do you like about our products and services?

You have the best dealership I have ever dealt with. That's why we keep coming back.

Report a concern   October 8, 2022 — Rated 10 out of 10 by Bethany Napier Don Franklin London Ford - Service
What do you like about our products and services?

Service Dept was Great!!!
Report a concern   October 7, 2022 — Rated 10 out of 10 by M.M. Don Franklin London Ford - Service
What do you like about our products and services?

No appointment, no problem. Just drop it off and it will get done before end of day.
Report a concern   October 7, 2022 — Rated 9 out of 10 by R.V. Don Franklin London Ford - Service
What do you like about our products and services?

Easy to schedule appointments. They are quick with service. Checked everything on my car. Explained all the things they had done on the car.

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