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Customer Testimonials
I recently dealt with the service dept. at the Ford dealership in London and also worked with the sales team at the Nissan dealership in Somerset. Both experiences were great. The mechanic at the service dept was beyond helpful in explaining my minor issue. The sales team at the Nissan dealership is just amazing. Very impressed by this sales team, knowledgeable, friendly and just made us feel right at home despite being from our of town.
Great deal on our new truck...so accommodating and professional. We recommend them to anyone and everyone!!
The people! Always so helpful we won't shop anywhere else
I like that I can depend on the service being done correctly.
Get you in for service and out quickly.
Excellent, efficient service
Great Salesman ( Kindra Ward)
She goes above and beyond for the customer
Service was great
Don Franklin is the only place to purchase a vehicle! When it’s oil change and tire rotation time for my GMC Yukon their service is always prompt! They are so friendly and you are like family to them! I will always shop for my vehicles and have them serviced there! Thanks to the crew and the service department!
Fast, reliable service. Thank you!
I love my vehicle, their team is super nice and helpful throughout the entire experience
Great selection, knowledgeable staff, and willing to negotiate a deal with the family.
Great customer service from saleaman
The service department is great and the sales department is good the selection of vehicles was good I drove several vehicles and settled on the ford escape I had looked at other places no where else had the color that I was looking for except don Franklin ford
We were heading back to Canada in our new f150 When we ran into problems and we’re towed to your dealership. You were extremely helpful in getting us back on the road. Everyone was polite and kept us informed of what was happening. Thank you for all you did
Pretty quick service.
Service department top notch, knowledgeable, courteous, and true professional staff. I drive 35 miles and pass by 2-3 dealers to use their services since 2016.
No worries when I leave there. They take great care of my car Earl Cornett is great!
Great people this is my second vehicle I've bought through Don Franklin in London Their sales agent's are the greatest especially DEREK AKERS he works hard at getting you into what you want Thank You again DEREK
Just great
Good service., Friendly service,Quick service. ,Good parts .
Quality
Exceptional customer service and great value!
Informative & friendly sales staff, with a quick easy buying experience.
Our Ford Explorer is amazing we went in thinking their was no way we would get approved and within 10 minutes we were approved
Great people
You all have been absolutely wonderful time shopping Mr Morris and Tyler Thacker helped me find the best suitable vehicle that was reasonable for me and my family.
Friendly and helpful staff
Bobby Ayers was so helpful to help us find a quality truck at Don Franklin Ford in London. We’ve bought there before and will again.
Salesman was very professional and made the car buying process bearable. Purchased a Nissan Murano for a very nice price. Finance process went very quicky. They informed us of our extended warranty option but did not pressure us into buying. I hate buying a new car but buying with Don Franklin Ford was not too bad.