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Customer Testimonials
Excellent/professional service provided during a recent purchase of a new vehicle. Tyler Marcum was great! Will definitely be referring anyone looking to purchase.
All the employees are nice and courteous. Always feel confident service department does good job.
The entire process was seamless, starting with scheduling my appointment, which was incredibly easy and convenient. When I arrived at the facility, I was greeted warmly by the staff, and they made me feel right at home.
Not only was the repair work outstanding, but the communication throughout the process was also exceptional. They kept me informed about the progress of the repair, explaining everything in a way that I could understand, which I really appreciated.
Friendly atmosphere
Great service great personnel!
Very friendly
The communication from the service department rep to me on what I need to when it will be in
Personable and open communication
Friendly and fast service
From start to finish the process was smooth and the people were fantastic! Raleigh and company went above and beyond.
We like the dependable trucks ford tough
Quick and efficient service always!
Everyone tries to help
Very warm greeting and pointed out several things that were recommended for the mileage.
Fast, friendly, professional service. Always get my car serviced within a week of calling for an appointment. They take it in immediately and we are done and gone in less than an hour from arrival! This is just one of the reasons we drive from Hazard to London for all our Ford vehicle buying and service!
All employees very helpful and nice
Always did me right every time.
Honest service people
Overall everyone is courteous and informative and helpful
Leighton was my salesperson and he was great ! Got me into the vehicle I wanted, made the numbers work and the new car is sitting in Murphy garage now, got the extended warranty and all available rebates, so I’m a VERY happy customer, thank you. Great team and especially great salesperson !
Fast, professional, caring and knowledgeable. They go above and beyond to get you on the road with the confidence that the repair or service was done correctly.
Great sales & service departments. Finance department also honest & up front. Clean, neat. Organized. Professional, but real .
They gave me no trouble about the warranty coverage.
Very helpful sales associates and go out of their way to help.
Great salesman
Great salesman
Always had Ford products and get good service
Larry was a great sales person. Very good to work with. Billing was fast and he was great too.
The folks at Don Franklin in London are all first class people. They are always ready to help their customers. The people in the service department go out of their way to see that any problems you have are taken care of in a fast professional manner. I won’t be going anywhere else. I hope whoever reads this makes sure that Steve the sales manager and all of the service department get a pat on the back for a job well done.
Staff is friendly and explain everything very well.