Customer Testimonials

Great atmosphere anytime you come to the facility

My name is Randall Campbell, I would like to recognize Wade in the service department at Don Franklin Ford London. Every time we take our 2015 Escape in for service Wade is always Friendly and very Knowledgeable. Wade has answered any of our questions and helped us with any issues/concerns we have had with our vehicle. Wade has always made sure Our Vehicle has been taken care of correctly. Thank you Wade

You do good job at what ever you do, I trust you folks

The entire sales department was wonderful! We were treated like we mattered and they actually wanted to sell us a vehicle. I have already recommended them to several friends and will continue to do so.

Great service and employees!

Tim Wells and Bill Jones have exceeded expectations!

Quick service

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All our questions and concerns were addressed in timely manner. It's appreciated as well that we were kept informed with email updates as to when the vehicle will be ready for pick up.

Very helpful and got my steering wheel replaced under warranty. Service manager is awesome

Excellent service. Professional and courteous staff. I received two calls from service tech Larry updating me on the status of my vehicle. Before servicing and when I picked up my vehicle, he thoroughly explained what needed repaired, costs and future maintenance schedules. I strongly recommend the service staff at Don Franklin Ford Lincoln, LLC.

Setting you appointments is fast and quick.

The salesman was very professional and helpful when making the purchase.

Very courteous, friendly, and professional. Kevin Caudill is an excellent salesman. he made sure all our concerns were addressed and we were taken care of. Vehicle prices were reasonable and your vehicles are of excellent quality . Looking forward to doing more business with you.

Last minute out of state trip with my niece's and Ben Petrey/Don Franklin, in London, KY, was able to get my vehicle in for service; oil change, check my tires and fluid levels, etc.
Ben, you and your team rock!! Appreciate you and thank you so much!!

You are very dependable!

Good product and staff is friendly and professional

Y'all are easy to deal with. You schedule the work and then do what you said you'd do.

I use Don Franklin Ford London KY for all my vehicles services. It's the service department that I can trust.

They offer great service!

Awesome service department. Everyone is ALWAYS kind and helpful!!!!!! Seriously it’s amazing!!! You’ve got my husband and my business for our next cars too!!! I’ll say we just moved here from Florida and both bought new cars from your dealership!!! NO WAY would we have gotten such great service from other dealerships!!

I really liked being able to do the deal by text messages. Misty Couch was a pleasure to work with.

Lucas Gregory has been a great person to work with for 2 purchases so far.

Convenience and price.

Professional and provide you a back-brief of what services was conducted and if any deficiencies are found they are brought to your attention immediately.

Jeremy Carnes gives the best customer service and always willing to help,

Excellent service department

One of the best experiences I’ve ever had at a dealership.. very easygoing no pressure

Good service

You can trust what you do and I am a Ford man