Customer Testimonials

U have better deals on cars and u try to work with the customers to get a car of their choice

Very knowledgeable and very good quality and prompt service. Very professional!!

Everything and everyone

Their kindness and professionalism

Trust worthy vehicles and timely, reliable service.

Fast service and friendly

I absolutely love my Ford Ranger and how Cameron and the rest of the sales people at Don Franklin went out of there way to make sure they got right payment for me. I wasn’t pushed into almost buying a different vehicle before the Ranger and that matters to me. Some dealerships don’t care as long as they get their money. A big thanks again for my purchase.

Friendly

Work is done correctly and in a timely fashion. The techs are knowledgeable about my Ford truck. I have not had any problems with the service that I have received.

Prompt service is what I appreciate service with a smile waiting area is good 😊 too

Good service and friendly employees

Staff is very friendly and helpful, service is top quality and very professional.

Austin was my salesman. He was very up front about everything. He was very kind and fast with his business. They actually try to help people who can’t afford a huge down payment!! I would recommend them over anyone else in London. Thank yall so much for your services.

Kendra Ward and Ashley walker were very in finding me excatly what I asked for

Fast and good service

1st of all I love your facility, it’s amazing. Your service employees are always above and beyond in terms of friendly and helpful. I’ve been doing business with your service dept for close to twenty years so I’ve had lots of interactions and it’s always the same, great service dept team. They also always help with coupons and the ford pass reward points as well. 3/24/25

Friendliness of staff.

The honesty, good service, good priducts

I like the service I receive at don franklin. I have dealt with other dealerships and don franklin tops them all No comparison.

Great service. Very respectful.

Genuine people

Nice selection of auto mobiles. Friendly staff

Convenient location.

Always got dependable vehicles an service is good

Don Franklin has an excellent choice of new cars and tracks

All their team members were fantastic and very courteous and showed wonderful hospitality

Friendly service and helpful people

great job as always...

Jakes Stines is top notch , goes above and beyond, the techs are a disaster leaving oil caps off a 100k pickup? Get real

Jacob in service went way above and beyond to help us. He answered every question, calmed another customer who had a problem that wasn't his fault, and even did a followup call to check in.

The service was great