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Customer Testimonials
Friendly conversation...
Prompt service and polite employees
James and Larry are the two service advisors I use and they are wonderful and for Robbie the service manager he will bend over backwards to help you! Don Franklin Ford in London is very lucky to have them on the their staff.
Eli was excellent to deal with
I can count on them to get me in a vehicle on my first visit.
Prompt and good service
Your fast response and your friendly attitudes
They were willing to negotiate and was honest about their sales
Staff was very friendly, time efficient, and helped me out with an issue even though they did not have to. Would highly recommend for service!
This is the second time Bobby Ayers has helped me purchase a car. I say help on purpose, because I always feel he’s listening to what I want and trying to meet my needs. The entire support staff is wonderful and the service is excellent.
Very helpful and respectful people that works there
Quick and friendly
The service is fast, thorough, and the customer service employees are always friendly, professional and try their best to satisfy their customers!
Quick friendly service & they keep you well updated on the status of your vehicle.
All staff members that I interacting with during my appointment were extremely knowledgeable, kind, and empathetic. They worked quickly, but also efficiently. I'm very grateful for the outstanding services I received. :)
Easy and fast considering the services provided.
Everyone was friendly and the service was great!
Was very fast and friendly service
Quick to be scheduled, works with my schedule, prompt service when I arrive, comfortable waiting are with TV & coffee, quick service, explanation of service done & why it was done & charges. Also explained of my points used.
Quick, friendly service.
Everything
There is no rush to make you buy. You are actually allowed to look around and see what they have. This is my second time dealing with a Don Franklin dealership and the process of buying/leasing a new vehicle is painless.
Good people, quality products, good results, I will be back.
Personnel is very kind and professional.
Friendly service
Honest, dependable, friendly service
Not high pressure sales and the service department is great. We always get a wash when we get an oil change. No high pressure sales there either. The best dealership experience I have ever had.
They always seem to fit me in if things pop up
Excellent service
Jordan Asher was absolutely the sweetest salesman. I didn't feel pressured. Everyone was honest, kind, and listened to what we were looking for. Travis Jasper did an amazing job with our financing and got our payments where we wanted them. I would highly recommend Don Franklin over any other car dealership in the area. They did an excellent job. Jordan and Travis I highly recommend.
As a busy Realtor, my car is a huge part of my job. They were able to get us what we wanted and back out on the road.
Was easy to work with and Austin was very helpful with helping us trade in my husband's truck and get him the 2018 GMC...now our nephew is going to buy the truck we traded,we highly recommend anyone!!!