Customer Testimonials

I've always had a good experience here. Everyone has been extremely nice.

I like your employees. They are always smiling and talking so nice. And I’m sure they are busy but they make sure they answer all my questions. They really do a great job. My truck looked so good when they brought it back I hated to drive it to work today in the rain an get it dirty! Drives like a new truck with my new tires on it!

Ford parts and repairs according to specs.

Speed with which the jobs are done.

From beginning to end they went above and beyond to upgrade me from a small truck to a grand cherokee. The sales rep stayed honest from the beginning and kept in touch with me throughout the whole process and stayed well within my budget. I just took my jeep for its first service and was thrilled to not sit there for over an hour for a simple oil change. Everyone I talked to that day was nice and courteous and very helpful. Definitely will come back if I'm in the market for another vehicle!

I was very satisfied with their service and will recommend them to my friends and family

People are super friendly

Easy to deal with

You are kind and give excellent service 😊

Great service, employees are helpful and price for work done is fair.

Friendly and helpful

The Bronco is a great looking car!!! Ford has a long standing reputation…

Thanks for the support and access during the buying process and delivery.

I went for an oil change and as soon as I got out my car one of the employees greeted me right away and checked me in and since it was my first time getting a service at Don Franklin Ford London, I didn’t know where the waiting area is and he was nice enough to show me where it was. The woman at the front desk was also very nice. I’m overall all satisfied with the service I received! Definitely Recommend Don Franklin London to go for their oil change or any other services anyone needs done just because the service was very pleasant and professional, they even washed my car! I was really happy with that!

After the sale, Russ Newman, D.F. Sales Rep, really helped me by setting up my IPhone to the truck’s new technology. He was very knowledgeable about your vehicles which made and the buying process a lot easier . I highly recommend Don Franklin Auto Gruop!

Always had a great experience!

Very good deals in
trucks

Very helpful with questions and easy to get into for service

I appreciate the car wash when I had my car serviced. I appreciate the friendly service.

Oil change

excellent customer service. I can trust that you will tell us the truth especially concerning your service department.

These guys are friendly, knowledgeable, and helpful. They take perfect care of my truck, go above and beyond. They are the best!

No hassle

Easy

Friendly, fast, and knowledgeable

Kindra and Tim have went above and beyond to ensure we have been 100% pleased with our purchases. From the initial buying stage, to minor repairs needed they have been proactive and kept us in the loop the entire time. They have made every step along the way as convenient as anyone could ask for. I will never buy a vehicle from anyone else . They have all my future business without a doubt.

They are very quick in the service department.

Brand specific , and dealer warranty services .

Appreciate Robbie & Kaleb for their help and getting my car back on the road in a timely manner. We were in a pickle with another of our vehicles having a run in with a deer while my car was in the shop.
Everyone that I’ve interacted with has been courteous, helpful and professional.

Friendly and they wash car after oil change

Friendly staff and quick service!