Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   October 24, 2024 — Rated 10 out of 10 by C.L. Don Franklin London Ford - Service
What do you like about our products and services?

Really appreciate the service and care I received

Report a concern   October 24, 2024 — Rated 10 out of 10 by Lamell Austin Don Franklin London Ford - Service
What do you like about our products and services?

Very dependable and the staff is very knowledgeable and friendly.

Report a concern   October 24, 2024 — Rated 10 out of 10 by M.H. Don Franklin London Ford - Service
What do you like about our products and services?

Great people and service

Report a concern   October 24, 2024 — Rated 10 out of 10 by Ladonna Ping Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

They salesman Leighton Napier and my loan manager Lonnie was awesome got me in the car I wanted with the payment I wanted.

Report a concern   October 24, 2024 — Rated 10 out of 10 by Alicia Wallen Don Franklin London - Sales
What do you like about our products and services?

EXCELLENT SERVICE IN ALL DEPARTMENTS! SALES, SERVICE, AND COLLISION CENTER ALL WORK TO MAKE SURE CUSTOMER SATISFACTION IS #1.

Report a concern   October 23, 2024 — Rated 10 out of 10 by Donnie Reid Don Franklin London Ford - Service
What do you like about our products and services?

I like the friendliness and the professionalism of the services. I think the fee for the inspection was somewhat high.

Report a concern   October 22, 2024 — Rated 10 out of 10 by David Rhodes Don Franklin London Ford - Service
What do you like about our products and services?

Courtesy , devotement and punctuality on working as fast as possible to meet the customer wants and need that which and ustderstanding only problems that I can think of that could be better on service is to notify an customer that if there is any recalls and they they work on it that the mater be solved I have like three things that are wrong with my vehicle. As of right now they attempted to fix the windshield wipers. All they Dommers replace the blades still having issues wiring clearcoat outside of frame of window because wipers going over the window. I’ve mentioned it to ford and they said they fix the problem and then I still am having problems with the same exact problem or issue. Other than that I would like to say thank you ford for your courteous workers I wish you the best. Thank you. Have a blessed day.

Report a concern   October 22, 2024 — Rated 10 out of 10 by T.C. Don Franklin London - Sales
What do you like about our products and services?

I always get a great deal and have a quality service department close to home to take care of all my vehicle needs.

Report a concern   October 22, 2024 — Rated 10 out of 10 by William Bray Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I like ford and the people. Steve is a good guy and everyone is nice. James in the back and the other guys were nice

Report a concern   October 22, 2024 — Rated 10 out of 10 by John Hale Don Franklin London Ford - Service
What do you like about our products and services?

Easy to schedule service.

Dependable, competent technicians to care for the vehicle.

Knowledgeable about service schedule and other needs to keep the vehicle running well

Report a concern   October 22, 2024 — Rated 10 out of 10 by R.T. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly professional service and quality parts

Report a concern   October 22, 2024 — Rated 9 out of 10 by H.H. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and friendly.

Report a concern   October 22, 2024 — Rated 10 out of 10 by Patty New Don Franklin London - Sales
What do you like about our products and services?

We bought a 2023 Ford F150. So far we are very pleased with our purchase. The price was competitive. Actually it was the best price for the vehicle it is, that we'd found

Report a concern   October 22, 2024 — Rated 10 out of 10 by S.S. Don Franklin London - Sales
What do you like about our products and services?

Not pushy, very to the point. Down to earth. No haggling

Report a concern   October 22, 2024 — Rated 10 out of 10 by Philip Licciardi Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very friendly staff. Best deal I’ve seen in the country. Seamless remote purchase process

Report a concern   October 22, 2024 — Rated 10 out of 10 by B.G. Don Franklin London Ford - Service
What do you like about our products and services?

I liked the over night drop off it was convenient for me. The fast service and the quality of the work .

Report a concern   October 22, 2024 — Rated 10 out of 10 by Sawyer Messer Don Franklin London Ford - Service
What do you like about our products and services?

Friendly fast service

Report a concern   October 22, 2024 — Rated 10 out of 10 by J.J. Don Franklin London Ford - Service
What do you like about our products and services?

Great price on tires.

Report a concern   October 22, 2024 — Rated 10 out of 10 by Ellis Pennington Don Franklin London Ford - Service
What do you like about our products and services?

Great service

Report a concern   October 21, 2024 — Rated 10 out of 10 by Michael Adkins Don Franklin London - Sales
What do you like about our products and services?

Kindra and Tim were great to work with. They made my buying experience easy and convenient. I will definitely use them again for all my future vehicle purchases.

Report a concern   October 20, 2024 — Rated 10 out of 10 by T.G. Don Franklin London Ford - Service
What do you like about our products and services?

I was fully advised from start to finish. Fixed the problem with my vehicle.

Report a concern   October 20, 2024 — Rated 10 out of 10 by S.H. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Awesome service! Best experience purchasing a vehicle. Didn’t take all day to make the deal. In and out in less than an hour! Will definitely trade again with them when I need too!

Report a concern   October 19, 2024 — Rated 10 out of 10 by L.T. Don Franklin London Ford - Service
What do you like about our products and services?

Absolutely love the mobile service and appreciate the calls to communicate and the texts that keep me informed at every stop. Thank you

Report a concern   October 19, 2024 — Rated 10 out of 10 by Deborah Susshine Don Franklin London Ford - Service
What do you like about our products and services?

Fast

Report a concern   October 19, 2024 — Rated 10 out of 10 by R.R. Don Franklin London - Sales
What do you like about our products and services?

Kendra in sales was very informative and easy to work with

Report a concern   October 19, 2024 — Rated 10 out of 10 by H.J. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly courtesy service always.

Report a concern   October 19, 2024 — Rated 10 out of 10 by K.M.S. Don Franklin London Ford - Service
What do you like about our products and services?

Some of guys are very nice

Report a concern   October 19, 2024 — Rated 10 out of 10 by Elsie Abner Don Franklin London Ford - Service
What do you like about our products and services?

If they tell you something they stand by their word

Report a concern   October 19, 2024 — Rated 10 out of 10 by John Collier Don Franklin London Ford - Service
What do you like about our products and services?

They are very timely very courteous

Report a concern   October 19, 2024 — Rated 10 out of 10 by Benjamin Johnson Don Franklin London Ford - Service
What do you like about our products and services?

Excellent service received for my vehicle, friendly agents, completed in a reasonable amount of time.


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