Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   November 1, 2024 — Rated 10 out of 10 by J.T. Don Franklin London Ford - Service
What do you like about our products and services?

Well I bought 2 cars from them and couldn’t make a deal on a 3rd
Report a concern   November 1, 2024 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

easy to make appointments and friendly staff
Report a concern   November 1, 2024 — Rated 10 out of 10 by Robert Weber Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and competent

Report a concern   November 1, 2024 — Rated 10 out of 10 by Thelma Davis Don Franklin London - Sales
What do you like about our products and services?

Everything
Report a concern   November 1, 2024 — Rated 10 out of 10 by L.G.L. Don Franklin London Ford - Service
What do you like about our products and services?

Quick and easy
Report a concern   November 1, 2024 — Rated 10 out of 10 by G.W. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great

Report a concern   October 31, 2024 — Rated 10 out of 10 by Randall Walters Don Franklin London Ford - Service
What do you like about our products and services?

Friendly, efficient, knowledgeable and available.

Report a concern   October 31, 2024 — Rated 9 out of 10 by S.C. Don Franklin London Ford - Service
What do you like about our products and services?

You did not reset my gauge after soil change

Report a concern   October 31, 2024 — Rated 9 out of 10 by Jonathan Johnson Don Franklin London Ford - Service
What do you like about our products and services?

Knowledge of associates and most availability

Report a concern   October 30, 2024 — Rated 9 out of 10 by F.W. Don Franklin London Ford - Service
What do you like about our products and services?

Came in for service on short notice. Work was completed in a reasonable amount of time.

Report a concern   October 30, 2024 — Rated 10 out of 10 by Kenneth Crawford Don Franklin London Ford - Service
What do you like about our products and services?

Very professional

Report a concern   October 29, 2024 — Rated 10 out of 10 by Larry Stubblefield Don Franklin London Ford - Service
What do you like about our products and services?

Fast, courteous, very professional. Great place for automotive needs.
Report a concern   October 29, 2024 — Rated 10 out of 10 by L.B. Don Franklin London Ford - Service
What do you like about our products and services?

The young man who met us when we arrived was extremely friendly and helpful. We had a previous issue related to the purchase of our Aviator and when he found out he introduced us to the service manager Robbie Brown who went above and beyond to address and fix most of the issues. Robbie bent over backwards to fix the issues the sales team should have fixed when we purchased our vehicle but failed to do. Between the service agent and manager we will definitely come back.

Report a concern   October 29, 2024 — Rated 10 out of 10 by J.E.H. Don Franklin London Ford - Service
What do you like about our products and services?

They have an attitude of service. I also like the convenience of coming in almost any time for the oil changes.
Report a concern   October 29, 2024 — Rated 10 out of 10 by S.C. Don Franklin London Ford - Service
What do you like about our products and services?

Great service
Report a concern   October 29, 2024 — Rated 10 out of 10 by Melissa Howard Don Franklin London Ford - Service
What do you like about our products and services?

Very good place to get my vehicle serviced everyone I have dealt with is very courteous and help me keep up to date on my power train warranty.
Report a concern   October 29, 2024 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

Staff are very courteous and professional. Jacob is a top notch employee and should be treated by you guys as such!
Report a concern   October 28, 2024 — Rated 9 out of 10 by Darrell Singleton Don Franklin London Ford - Service
What do you like about our products and services?

Fast and friendly service keeping me updated on the status of my vehicle being serviced big selection of ford trucks

Report a concern   October 28, 2024 — Rated 10 out of 10 by B.M. Don Franklin London Ford - Service
What do you like about our products and services?

Quick appointments

Report a concern   October 28, 2024 — Rated 10 out of 10 by P.S. Don Franklin London Ford - Service
What do you like about our products and services?

They are very curteyious and quick and very friendly

Report a concern   October 28, 2024 — Rated 10 out of 10 by C.D. Don Franklin London Ford - Service
What do you like about our products and services?

Ford quality products

Report a concern   October 27, 2024 — Rated 10 out of 10 by S.J.H. Don Franklin London Ford - Service
What do you like about our products and services?

They are always great

Report a concern   October 27, 2024 — Rated 10 out of 10 by Stanley Baker Don Franklin London Ford - Service
What do you like about our products and services?

You have fast quality service!!!
Report a concern   October 26, 2024 — Rated 10 out of 10 by James Fisher Don Franklin London Ford - Service
What do you like about our products and services?

Always friendly and fast service

Report a concern   October 26, 2024 — Rated 10 out of 10 by Carolisa Sams Don Franklin London Ford - Service
What do you like about our products and services?

Friendly staff.

Report a concern   October 26, 2024 — Rated 10 out of 10 by Doris Amburgey Don Franklin London Ford - Service
What do you like about our products and services?

I have concierge service and I have always been treated exceptionally well when scheduling a service. I am provided a loaner until my car is returned. Service department is amazing!
Report a concern   October 26, 2024 — Rated 10 out of 10 by Sandra Spence Don Franklin London Ford - Service
What do you like about our products and services?

Really good quality. As always fast friendly service. They have a really good waiting area.
Report a concern   October 25, 2024 — Rated 9 out of 10 by J.J. Don Franklin London Ford - Service
What do you like about our products and services?

Very kind folks and very thourough.
Report a concern   October 25, 2024 — Rated 10 out of 10 by L.R. Don Franklin London Ford - Service
What do you like about our products and services?

Fast, polite, thorough.
Report a concern   October 25, 2024 — Rated 10 out of 10 by P.T. Don Franklin London Ford - Service
What do you like about our products and services?

Attentive service


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