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Customer Testimonials
Friendly
Work is done correctly and in a timely fashion. The techs are knowledgeable about my Ford truck. I have not had any problems with the service that I have received.
Prompt service is what I appreciate service with a smile waiting area is good 😊 too
Good service and friendly employees
Staff is very friendly and helpful, service is top quality and very professional.
Austin was my salesman. He was very up front about everything. He was very kind and fast with his business. They actually try to help people who can’t afford a huge down payment!! I would recommend them over anyone else in London. Thank yall so much for your services.
Kendra Ward and Ashley walker were very in finding me excatly what I asked for
Fast and good service
1st of all I love your facility, it’s amazing. Your service employees are always above and beyond in terms of friendly and helpful. I’ve been doing business with your service dept for close to twenty years so I’ve had lots of interactions and it’s always the same, great service dept team. They also always help with coupons and the ford pass reward points as well. 3/24/25
Friendliness of staff.
The honesty, good service, good priducts
I like the service I receive at don franklin. I have dealt with other dealerships and don franklin tops them all No comparison.
Great service. Very respectful.
Genuine people
Nice selection of auto mobiles. Friendly staff
Convenient location.
Always got dependable vehicles an service is good
Don Franklin has an excellent choice of new cars and tracks
All their team members were fantastic and very courteous and showed wonderful hospitality
Friendly service and helpful people
great job as always...
Jakes Stines is top notch , goes above and beyond, the techs are a disaster leaving oil caps off a 100k pickup? Get real
Jacob in service went way above and beyond to help us. He answered every question, calmed another customer who had a problem that wasn't his fault, and even did a followup call to check in.
The service was great
Great service, great dealer!
Don Franklin has served our needs well, with the wonderful staff to assist us in our new car journey, Misty was wonderful every step of the way!
The quick service, and accommodation. And working with you to make sure you walk out the door with keys in hand. Salesman make you feel at home!!
Always nice. Very professional. Find problems if you ask them too when no one else can.
Everything! Don Franklin London has been wonderful to work with on any and all needs I have for my car. They’re the only ones I allow to work on mine, and they never disappoint. They’re why I bought my car there! The service department is top notch, and I trust them to do right by me with honest and fair service. They’re the best!
Always do an excellent job. Friendly service
I absolutely love my Ford Ranger and how Cameron and the rest of the sales people at Don Franklin went out of there way to make sure they got right payment for me. I wasn’t pushed into almost buying a different vehicle before the Ranger and that matters to me. Some dealerships don’t care as long as they get their money. A big thanks again for my purchase.