Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   March 12, 2025 — Rated 10 out of 10 by T.M. Don Franklin London Ford - Service
What do you like about our products and services?

Speed of Service
Report a concern   March 12, 2025 — Rated 10 out of 10 by S.B. Don Franklin London - Sales
What do you like about our products and services?

We had a great experience. Thank you for the wonderful service! -The Last name removed’s
Report a concern   March 12, 2025 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

We were satisfied with the service we received. Thanks.
Report a concern   March 12, 2025 — Rated 10 out of 10 by G.J. Don Franklin London Ford - Service
What do you like about our products and services?

Service personnel

Report a concern   March 12, 2025 — Rated 10 out of 10 by Wanda Bowling Don Franklin London Ford - Service
What do you like about our products and services?

Getting me in and out. Washing my car!! Thank you so much!!
Report a concern   March 12, 2025 — Rated 10 out of 10 by John Avera Don Franklin London Ford - Service
What do you like about our products and services?

Much quicker than I was expecting, and I was a walk-in!
Report a concern   March 12, 2025 — Rated 10 out of 10 by G.W. Don Franklin London Ford - Service
What do you like about our products and services?

They done a good job and quick

Report a concern   March 12, 2025 — Rated 10 out of 10 by Donnie Reid Don Franklin London Ford - Service
What do you like about our products and services?

Very good service. I would highly recommend these guys.

Report a concern   March 12, 2025 — Rated 10 out of 10 by Charlotte Mcvay Don Franklin London - Sales
What do you like about our products and services?

Don Franklin stands behind their warranties and the sales Rusty Newman was very professional and informative.. this is the 4th truck I have purchased from Don Franklin. I would recommend them to anyone.

Report a concern   March 11, 2025 — Rated 10 out of 10 by Lowell Davis Don Franklin London - Sales
What do you like about our products and services?

The salesman was very pleasant and I will only work with Austin for as long as he is a salesman. He offered the best car buying experience I have ever had.
Report a concern   March 11, 2025 — Rated 10 out of 10 by L.M. Don Franklin London - Sales
What do you like about our products and services?

Awesome sales team and service team

Report a concern   March 11, 2025 — Rated 10 out of 10 by William Vaught Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

We have been customers of both Don Franklin Ford and Don Franklin Dodge for a long time. We send friends and family to Don Franklin because we know they will be treated with respect. The sales teams at both locations are both knowledgeable and want to help you get the best deal possible. The service dept has always went beyond expectations. Jacob is our go to for everything in the service dept. We have just purchased another Lincoln because we feel we can’t get this service anywhere else.

Report a concern   March 11, 2025 — Rated 10 out of 10 by Teresa Frost Don Franklin London Ford - Service
What do you like about our products and services?

Friendly staff!

Report a concern   March 10, 2025 — Rated 10 out of 10 by Lillie Powell Don Franklin London Ford - Service
What do you like about our products and services?

Service is great and staff is very friendly and helpful to work with
Report a concern   March 8, 2025 — Rated 10 out of 10 by Angela Johnson Don Franklin London - Sales
What do you like about our products and services?

Nice ride. Nice choices.
Report a concern   March 8, 2025 — Rated 10 out of 10 by Angie Travis Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I worked with the General Manager Gary Marvich.
Best person I have ever done business with.
Report a concern   March 8, 2025 — Rated 10 out of 10 by L.B. Don Franklin London Ford - Service
What do you like about our products and services?

Always prompt service,friendly staff

Report a concern   March 7, 2025 — Rated 10 out of 10 by C.M. Don Franklin London - Sales
What do you like about our products and services?

Lee Smith's service (Don Franklin Used Cars/London, KY) was absolutely amazing. He was helping us out and had great communication skills. When that first car was sold, Lee called Me and my Husband up and informed us that the vehicle was retrieved on Sunday and was sold. And he helped out over the course of 5 days trying to find the perfect car for us (within our price range and reliable). Honestly I hope Lee gets a raise, because he deserves one. His service was absolutely amazing.

Report a concern   March 7, 2025 — Rated 10 out of 10 by J.Y. Don Franklin London Ford - Service
What do you like about our products and services?

Timely service and excellent personnel!! Never have to wait for very long!
Report a concern   March 7, 2025 — Rated 10 out of 10 by Kenny Kamber Don Franklin London Ford - Service
What do you like about our products and services?

Top notch employees

Report a concern   March 7, 2025 — Rated 10 out of 10 by Len Ashley Don Franklin London - Sales
What do you like about our products and services?

Excellent staff and service
Report a concern   March 7, 2025 — Rated 10 out of 10 by Anthony Tamble Don Franklin London Ford - Service
What do you like about our products and services?

Friendly happy workers and clean.

Report a concern   March 7, 2025 — Rated 10 out of 10 by John Hale Don Franklin London Ford - Service
What do you like about our products and services?

Efficient service and great staff.
Report a concern   March 7, 2025 — Rated 10 out of 10 by L.H. Don Franklin London Ford - Service
What do you like about our products and services?

They are honest about what your car needs and do their best to keep prices to a minimum.

Report a concern   March 7, 2025 — Rated 10 out of 10 by B.M. Don Franklin London Ford - Service
What do you like about our products and services?

Quick, polite and professional

Report a concern   March 7, 2025 — Rated 10 out of 10 by Daniel Osborne Don Franklin London Ford - Service
What do you like about our products and services?

Everyone I have met there over the years have been exceptional. There are not other costs than what has been told. They have always told me what’s going on with my truck bad or good and about future items that need to be replaced soon without pushing it.

Report a concern   March 7, 2025 — Rated 10 out of 10 by Bridgett Evans Don Franklin London - Sales
What do you like about our products and services?

Great friendly service will recommend to people I know and will be back to trade in the future. Great sales manager.

Report a concern   March 7, 2025 — Rated 9 out of 10 by D.H. Don Franklin London Ford - Service
What do you like about our products and services?

Great wait time, friendly service

Report a concern   March 7, 2025 — Rated 9 out of 10 by R.A. Don Franklin London Ford - Service
What do you like about our products and services?

The service was fast I didn't have much time to get an oil change but they changed my oil quickly which made me happy
Report a concern   March 7, 2025 — Rated 10 out of 10 by J.M. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Customer service was great. And I have always bought dependable cars from Don Franklin. It was a great experience!!!

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