Customer Testimonials

Service was quick and efficient. Employees were friendly and caring.

Kevin Caudill is great. Will recommend him to everyone!!!!! Great experience and love my new car!!!!

I truly loved how Stanley Simcox took out time to work with me and made sure I got what I wanted. I never dreamed that I would drive away in a NEW car, but Stanley helped me out so much. He made my trip to the dealership worth my time.

Service is good.
Product ?

Dealership is friendly and easy to work with. Sales and Service departments are great to deal with.

This was the most enjoyable experience I’ve ever had buying a car. Bobby Ayers and Amber were so helpful and made my decision, which would normally feel very stressful, quite easy. I’m super happy!

They were so good to me! I didn't think I could qualify for anything but they got me approved!! I am so thankful I went to them.

Very good service

Always friendly and helpful

good job

Kevin Caudill is great!!!! Your company really benefits by having him employed!!!!!!

No hassle, up front & honest, sales rep went out of his way to get us information on the vehicle, answered all of our questions with a smile !!

great service

The service center has a full staff that you can trust. Rest assure that they will fix your vehicle and they are very compassionate when it comes to your pocketbook. The staff are truly knowledgeable.

Great service team at London location.

I always buy from Don Franklin. Always get good service.

The buying process was fairly smooth. The vehicle wasn’t in London but there were no issues getting it from Columbia to London. Everyone we dealt with was super nice and friendly. We did have several questions, but the entire team was patient and accommodating. We are pleased with our purchase.
While we were signing the paperwork, we were told we would get a run through of the features as well as setting up My Ford Pass. As soon as we were finished signing l, we were told thank you and let us know if any you need anything further. We had to ask for the temporary tag and for help with My Ford Pass. We were not given a walk through of the vehicle features. I have been able to figure out most things on my own, but a walk through would have been nice. In all fairness, we were communicating with a salesman in Lexington, but the London salesman was involved in the process and her name was listed on all the paperwork.

Great service

Appointment was easy to get and the work was done in a timely manner.

Quick on time with appointment CD great device time clea and efficient

Quick fast service by people who know what there doing

Was very easy to get my vehicle financed thanks to the helpful associates. Have never had such an easy time getting a vehicle.

How efficient and nice your staff is.

Variety

Service representatives need to be trained on ford's products and able to answer questions better. Having some knowledge is better than saying " I don't know anything, I'm not a technician. " This doesn't go well with customers, who want some type of answer.

The people are very helpful and friendly, the service was quick and outstanding, I recommend Don Franklin's of London for your car needs and service

Fast and friendly

They treat you rite

The service team took wonderful care of my needs

Chris in the Service Department was awesome in helping us get out car back quickly after breakdown on a trip between Greenville SC and Indianapolis. Thank you very much Chris!