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Customer Testimonials
Don Franklin provides excellent vehicle and service to customers I trust them completely!
Really good service
Great friendly service
the service is excellent the facilities are clean and pleasant .questions are properly answered
they are always friendly and helpful. they are not pushy.
Quick service!! no wait time from start to finish
Friendly and professional service.
Very professional. Didn't have to wait long. They clean your car after the work.
Not pushy. Will look for what you want
Excellent service friendly staff
Y’all are awesome, do great work.
My vehicle was serviced in a very timely manner and everything was shown and explained to me about the service. Everyone was very friendly and helpful, Jeff Ramsey was helpful from the time I pulled into the service department, until I left, very nice, excellent customer service.
They are very professional and keep me informed of their progress and any shortcomings of my vehicle.
Don Franklin in London Ky has excellent service and a clean facility
Service was good was they were ready at the appointment time. Products are reliable.
Services are always quick and great quality.
1. Amber was very professional and knowledgeable about the F150 and specifically the truck i was looking at.
2. Amber was very low pressure and responsive. We did the deal over text.
3. Trade-in value was straightforward.
4. Amber knew i was in hurry for a dinner appointment and expedited my paperwork.
5. Deal negotiations were straightfoward.
6. You filled my tank before I left. I used to think that all dealers did that as a final courteously but i've purchased 2 other new Ford vehicles in the COVID period and none them did it without asking.
Would absolutely visit again when purchasing my next Ford.
Kindra is the best there is
Very happy with service. Service attendants with very helpful and nice.
They have always been very efficient and have taken care of getting me a loaner
vehicle while servicing my vehicle. Great people to work with! Thank you
Excellent service, on time, fabulous employees
Great service and friendly staff
They take time to listen and give quality service.
Great service!
Always quick easy and friendly service.
Love the people the service the honesty!
The workers at Don Franklin are always very pleasant and wonderful to work with!!
I want to give a big shout out to your service staff! When they found out I was going to walk over to Planet Fitness to work out while my car was being serviced, first they truly seemed concerned about my safety walking over there, and then Jacob said we'll drive you over and pick you up when you're done. Wow! I so appreciate them doing that for me! Please thank them all and especially Jacob!
Thanks again!
Steve
no hassle in getting in and getting the work done and out.
been very happy with my Edge and the service done at your dealership.