Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   October 24, 2022 — Rated 10 out of 10 by J.L. Don Franklin London - Sales
What do you like about our products and services?

I like the service department. The sales people I dealt with were always available whenever I called during the long wait to get my new Maverick. I appreciated how , if they didn’t know the answer, they called Ford and always returned my calls.
Report a concern   October 24, 2022 — Rated 10 out of 10 by C.F. Don Franklin London - Sales
What do you like about our products and services?

Derek Akers was really friendly and very helpful throughout the whole process!

Report a concern   October 22, 2022 — Rated 10 out of 10 by C.P. Don Franklin London - Sales
What do you like about our products and services?

Honest and nice, which is something rare these dayes
Report a concern   October 21, 2022 — Rated 9 out of 10 by J.C. Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly personal, , very pleased with the service

Report a concern   October 21, 2022 — Rated 10 out of 10 by Dianne Silcott Don Franklin London Ford - Service
What do you like about our products and services?

Very nice and was very helpful .
Report a concern   October 21, 2022 — Rated 10 out of 10 by Mary Mize Don Franklin London Ford - Service
What do you like about our products and services?

Always the best service!

Report a concern   October 21, 2022 — Rated 10 out of 10 by J.S. Don Franklin London Ford - Service
What do you like about our products and services?

Love my Ford Escape! The service department is great. They are fast, thorough, and don’t push service or products that are not needed at the time of your service appointment .
Report a concern   October 20, 2022 — Rated 10 out of 10 by A.P. Don Franklin London Ford - Service
What do you like about our products and services?

I bought a 2021
I love it,but its burning oil they are working with me
On this.

Report a concern   October 20, 2022 — Rated 10 out of 10 by P.W. Don Franklin London - Sales
What do you like about our products and services?

Great people really willing to help their customers .Professional service and friendly hometown representatives.

Report a concern   October 20, 2022 — Rated 10 out of 10 by J.J. Don Franklin London Ford - Service
What do you like about our products and services?

Customer service,
Report a concern   October 20, 2022 — Rated 10 out of 10 by Natalye Gallagher Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very friendly staff.

Report a concern   October 19, 2022 — Rated 10 out of 10 by R.B. Don Franklin London Ford - Service
What do you like about our products and services?

Ease of scheduling, reliable service and friendly people.
Report a concern   October 19, 2022 — Rated 10 out of 10 by K.E. Don Franklin London Ford - Service
What do you like about our products and services?

Great trucks. Great service.Very friendly staff.
Report a concern   October 18, 2022 — Rated 10 out of 10 by Donna Galbraith Don Franklin London Ford - Service
What do you like about our products and services?

Everything and everyone was great. They were very respectful polite knowledgeable.

Report a concern   October 17, 2022 — Rated 10 out of 10 by Corey Flenor Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

I like how easy the process was and how personable Derek Akers was! He is a great employee!!
Report a concern   October 17, 2022 — Rated 10 out of 10 by Jeromy Coots Don Franklin London - Sales
What do you like about our products and services?

Got me in a super nice brand new car for a cheaper payment excellent service … very highly recommend

Report a concern   October 15, 2022 — Rated 10 out of 10 by J.B. Don Franklin London Ford - Service
What do you like about our products and services?

Scheduled appointments are kept on time and work is done promptly.
Report a concern   October 15, 2022 — Rated 10 out of 10 by C.G. Don Franklin London Ford - Service
What do you like about our products and services?

great customer service
Report a concern   October 14, 2022 — Rated 10 out of 10 by D.C. Don Franklin London Ford - Service
What do you like about our products and services?

Ease of scheduling and promptness of work being completed.
Report a concern   October 13, 2022 — Rated 10 out of 10 by Connie Taylor Don Franklin London - Sales
What do you like about our products and services?

I was treated good 👍 & I like the auto that I purchased very much.

Report a concern   October 13, 2022 — Rated 9 out of 10 by L.S. Don Franklin London Ford - Service
What do you like about our products and services?

Nice waiting area, coffee, restrooms. Friendly employees.
Report a concern   October 13, 2022 — Rated 10 out of 10 by L.W. Don Franklin London Ford - Service
What do you like about our products and services?

Great service and staff. Honest and helpful

Report a concern   October 13, 2022 — Rated 10 out of 10 by Earl Sowders Don Franklin London Ford - Service
What do you like about our products and services?

Service Dept was courteous, prompt, and helpful. Service (Warranty Repair) diagnosed the problem in a reasonable time - and ordered parts. (Waiting on parts now).

Report a concern   October 12, 2022 — Rated 10 out of 10 by C.G. Don Franklin London Ford - Service
What do you like about our products and services?

Great customer service

Report a concern   October 12, 2022 — Rated 10 out of 10 by G.S. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Ryan was great… he provided me with plenty of info but gave me room to think things through without pressuring me… I will go out of my way to do business with him when possible

Report a concern   October 12, 2022 — Rated 10 out of 10 by Whitney Sizemore Don Franklin London - Sales
What do you like about our products and services?

The buying process was quick and easy. Everyone was very friendly and helpful!
Report a concern   October 12, 2022 — Rated 10 out of 10 by Kindra Ward Don Franklin London Ford - Service
What do you like about our products and services?

Wonderful people, great service! Never had a problem!

Report a concern   October 11, 2022 — Rated 10 out of 10 by J.L. Don Franklin London Ford - Service
What do you like about our products and services?

Your products are reasonably priced, and your service workers are very helpful and kind. I was treated with respect, and any question I had was answered.
Report a concern   October 11, 2022 — Rated 10 out of 10 by Herbert Gaddis Don Franklin London Ford - Service
What do you like about our products and services?

Good service, very friendly workers, nice comfortable waiting room,
Prompt thorough explanation of services rendered.
We have used don franklin service several years and have always been very satisfied with the service and plan to remain customers for a long time...

Herb Caddis

Report a concern   October 10, 2022 — Rated 10 out of 10 by Destiny Malloy Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Haven’t seen my car after it was cleaned yet. But was given a really good deal and the car was fantastic! Definitely better experience than I have had with any other car lot around!


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