Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   March 2, 2022 — Rated 9 out of 10 by Curtis Thompson Don Franklin London Ford - Service
What do you like about our products and services?

Good vehicles and service, however, I got conflicting opinions on how to proceed with repair issues.

Report a concern   March 2, 2022 — Rated 10 out of 10 by Teresa Robinson Don Franklin London Ford - Service
What do you like about our products and services?

very polite and quick

Report a concern   March 2, 2022 — Rated 9 out of 10 by K.B. Don Franklin London Ford - Service
What do you like about our products and services?

They do a good job

Report a concern   March 2, 2022 — Rated 10 out of 10 by Corneliu Bulubenchi Don Franklin London - Sales
What do you like about our products and services?

Professional personal

Report a concern   March 2, 2022 — Rated 10 out of 10 by G.A. Don Franklin London Ford - Service
What do you like about our products and services?

Great service at reasonable prices!

Report a concern   March 1, 2022 — Rated 10 out of 10 by B.S. Don Franklin London Ford - Service
What do you like about our products and services?

Good product
Quick service

Report a concern   March 1, 2022 — Rated 10 out of 10 by P.O. Don Franklin London Ford - Service
What do you like about our products and services?

Service department is very informative

Report a concern   March 1, 2022 — Rated 10 out of 10 by Heather Johnson Don Franklin London Ford - Service
What do you like about our products and services?

Great service. Quick. Very friendly. I only use Don Franklin!

Report a concern   March 1, 2022 — Rated 9 out of 10 by K.P. Don Franklin London - Sales
What do you like about our products and services?

Friendly ,answered all my questions.. very patient with us in the cold weather ..

Report a concern   February 24, 2022 — Rated 10 out of 10 by G.H. Don Franklin London Ford - Service
What do you like about our products and services?

Friendlyness

Report a concern   February 24, 2022 — Rated 10 out of 10 by L.W. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Very friendly service….. and determined

Report a concern   February 24, 2022 — Rated 10 out of 10 by R.C. Don Franklin London Ford - Service
What do you like about our products and services?

The service and staff are very professional and helpful. The only issue I have is that when one has an appointment it should not take two hours for an oil change and vehicle check-up. I have been here several times and been in and out with-in an hour. If the service is actually takes two hours then it leads me to believe that the service stated on the record was done incorrectly or missed all together. Where is the Quality Checks for the simple but important task being performed. Feel free to reach out and communicate further if you desire. Of course if I do not hear from anyone then I will gather I am just a number.

Thank You,

First name removed Cissell
Phone number removed

Report a concern   February 23, 2022 — Rated 10 out of 10 by K.E. Don Franklin London - Sales
What do you like about our products and services?

My sales consultant Dalton Smith was great ,called me when a truck I wanted came in. I am very happy with it.

Report a concern   February 23, 2022 — Rated 10 out of 10 by Myrtle Dobson Don Franklin London Ford - Service
What do you like about our products and services?

Great service very friendly

Report a concern   February 23, 2022 — Rated 10 out of 10 by Douglas Thomas Don Franklin London Ford - Service
What do you like about our products and services?

Quality fast reliable

Report a concern   February 23, 2022 — Rated 10 out of 10 by T.T. Don Franklin London Ford - Service
What do you like about our products and services?

Great service and I never have to wait very long. The waiting area is a lot better than any other dealership I have seen. They also wash my car! Love that they do that. I can't imagine getting better service anywhere else.

Report a concern   February 23, 2022 — Rated 9 out of 10 by B.H. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and super fast service.

Report a concern   February 23, 2022 — Rated 10 out of 10 by D.G. Don Franklin London Ford - Service
What do you like about our products and services?

Great customer service, Techs and front desk advisors are great as well.

Report a concern   February 23, 2022 — Rated 10 out of 10 by Jacob Stevens Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

All the staff were kind and courteous and answered all questions with no hesitation.

Report a concern   February 22, 2022 — Rated 10 out of 10 by T.M. Don Franklin London Ford - Service
What do you like about our products and services?

Fast service and well done

Report a concern   February 22, 2022 — Rated 10 out of 10 by J.P. Don Franklin London Ford - Service
What do you like about our products and services?

They will take good care of you

Report a concern   February 22, 2022 — Rated 10 out of 10 by A.Y. Don Franklin London Ford - Service
What do you like about our products and services?

awesome job... thanks

Report a concern   February 18, 2022 — Rated 10 out of 10 by R.A. Don Franklin London Ford - Service
What do you like about our products and services?

The people are friendly and great to work with. Not just your sales staff but also the folks in service when I've brought the cars in for their routine maintenance. They always explain what has been done and when needs to be done.

Report a concern   February 18, 2022 — Rated 10 out of 10 by R.B. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Great Dealership

Report a concern   February 18, 2022 — Rated 10 out of 10 by P.G. Don Franklin London Ford - Service
What do you like about our products and services?

Kind, friendly staff. Comfortable waiting area. Efficient service.

Report a concern   February 17, 2022 — Rated 10 out of 10 by S.M. Don Franklin London Ford - Service
What do you like about our products and services?

Quick and efficient service

Report a concern   February 17, 2022 — Rated 10 out of 10 by Jason Combs Don Franklin London Ford - Service
What do you like about our products and services?

Very professional and quick

Report a concern   February 17, 2022 — Rated 10 out of 10 by A.D. Don Franklin London Ford - Service
What do you like about our products and services?

The staff have always treated me respectfully.

Report a concern   February 17, 2022 — Rated 10 out of 10 by G.R. Don Franklin London Ford - Service
What do you like about our products and services?

The service is always fast and friendly. I’ve never had a bad experience at Don Franklin. Unfortunately, you don’t see that enough these days.

Report a concern   February 16, 2022 — Rated 10 out of 10 by I.H. Don Franklin London Ford - Service
What do you like about our products and services?

Fast and professional


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