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Customer Testimonials
I am 61 year old and I have bought several cars over the years the purchase I made at Don Franklin The salesman and the staff was excellent and went above and beyond to make this purchase happen for me and my wife they delivered on the car and it was everything they said it was I have never dealt with a salesman as good and great as Derek and the finance was also amazing I would highly recommend Don Franklin Ford London for all your car shopping needs thank you for all you have done for us. Don Franklin of London Ky
Earl and Penny Stanfill
Fast and friendly
The people are very nice and fast. Just bought my second car from Misty Couch she is awesome.
everything
The best customer service around!
Friendly non condescending employees
Great vehicles, great service, friendly people
I would like to commend the service department for their quick work. They were able to fix a problem with our vehicle within the time frame we were given. We appreciate their professionalism even when short staffed.
Visited Jack Kain .... and Paul Miller before Don Franklin. RALEIGH was courteous, helpful, and wanted to help us find what we wanted. You can get a Ford anywhere .... not so with customer assistance. Shop here first .... and compare.
You were very professional ☺️
Max Caswell was great. Everyone was helpful. I will be making this my go-to auto service stop (for family as well)
available
Extremely helpful and listen to exactly what I want and what I am willing to pay. Service is great.
Very friendly and fast service
Service was great and they really worked to get my car in and finished in a reasonable amount of time.
Everything
I have bought and traded with Don Franklin for last 3 yrs very satisfied with thier overall experience and staff .grat service and they stand by for what they sell I want trade anywhere else
They were very good to me! I didn't think I could get approved and they helped me!
Friendly service and explained what they did and recommendations for future services
The supply and the integrity of your staff to take take care of any issues.
I really loved dealing with Amber Allen at Don Franklin Ford in London Ky. I was able to purchase my Ford Bronco from my home in Lexington Kentucky over the phone with Amber and it was very easy and seamless. Her manager Gary, and herself made the whole transaction very simple and easy. All I had to do was show up and sign on the dotted line. I would highly recommend going to Don Franklin in London Kentucky and dealing with Amber Allen and purchasing a Ford or Lincoln from their dealership.
Heather Oeltgen
Service tech was great. Maybe some training for those involved in incentive programs. Had documents for Fords low price tire guarantee. Was told we don’t honor Walmart, however the fine print says Ford doesn’t honor third parties or marketplace adds/sales. First told it was because their tires were substandard (exact same brand and model Ford installed) then the person that can make that decision is off today, and final the head of the service department read every document he could find on site and could not find anything written against Walmart and did adjust my bill. Final thought if you want to exclude Walmart because their price will almost always be lower that’s your right but add that exclusion to ALL your signs, website, mailings, etc. overall great experience just a little frustrating at the end. Ps I waited at the dealership and no one sprayed my car off.
I want a NEW F 150----immediately----in 30 days I will start looking somewhere else
It must be a single cab OR A DOOR AND A HALF i BLUE IN color and have the same set up as my current truck with the Exception of the 110 power supply as I do not use it.
MY CURRENT truck is a 2018 F 150 XLT Vin Number 1FTEW1E55JFE43466 and was purchased at this dealership and has been serviced exclusively there.
I do not want a bunch of phone calls, just let me know when and if you find one and I will come look at it or you can Email me at Email address removed I tried to buy one months ago and never got much of a response from MAX so do not have him contact me as his professionalism SUCKS to say the least.
They worked on the deal for me so I would get the best product for the money.
Customer service is top notch. Super nice and very helpful.
Great product and good service
Friendly,competent, employees and a very clean facility !
Very accommodating with available appointment times, for service ,with a short waiting time.
Everything was explained after service completion.
Very helpful & efficient.
Friendly and knowledgeable employees. Great prices
Fast and friendly