Customer Testimonials

Very friendly and helpful to make sure their customers gets the best deal

My salesperson Dawn was great!! She provided fast, and easy customer service. I would highly recommend her. Very professional.

Fast on maintenance appointments. Barely have to wait an hour.

Misty was an absolute pleasure to work with. She was so timely and responsive through out the entire sales process. She is very knowledgeable of her industry. What a pleasure to deal with a woman in a male dominated industry. Misty definitely deserves a raise and promotion for her exceptional customer service.

fast and quality service, polite and courteous employees

Fast service, ease of making appointment.

I feel like the workers went above and beyond. They were professional and I got my vehicle fixed with no issues in a timely manner!

The experience was more than exceptional

We stopped in late in the afternoon for The Works oil change service. Even without an appointment, they got our car in and out in short order. Well done Don Franklin Ford Service Team!

Friendly staff

Very friendly staff in the service department.

Always friendly and very knowledgeable!

Family history

Worked hard to make sure I was satisfied.

I like the friendly customer service that is provided. They are always willing to help with my service needs. The employees seem very knowledgeable about what my vehicle needs. They also get my vehicle in and out in a timely manner.

Love our F150 and the service dept is very fast. oil changes in just minutes. we also enjoy the free washes when getting our vehicles serviced.

Ford products top notch services are fast and professional great staff at Don Franklin Ford of London

Quick oil and filter service, I was in and out in 40 minutes.

great service, friendly staff

The service Dept at Don Franklin Ford in London KY continues to be awesome. These guys do an amazing job and communicate the details of your cars checkup, to me that communication is the most important part of the entire deal. There are some new faces and that worried me some but the great service continues.

satisfied

One of the best car lots I've ever been too! Sales people are excellent, not pushy, but helpful! A++ Service, Will only buy from Don Franklin!

Kevin was easy to work with. No pressure

All the staff are honest and great, best people to work with!!

Very friendly staff and great service always! Neil Brown always goes out if his way to help with any need even if it’s not in his department.

Everyone is so kind and get it all done quickly

Friendly staff

I have always got good advice and service. The person I dealt with was very friendly and very knowledgeable about what I needed and he did a great job as always.

Service staff is very friendly. Knowledgeable about my car. Didn’t have to wait for service to start. The time my car was in the service area was long too long. Waiting area very nice, clean, comfortable. Work area very organized & clean.

Buying experience was the best I’ve had. Had my truck serviced twice so far, and the staff was very helpful and quick!