Customer Testimonials

Justin and Jeremy were wonderful. Very professional and customer oriented.

There the best when it comes to knowing there products have always had a great experience with them.

Great service

The best after purchase I’ve ever had. Friendly service by everyone and you feel like they mean it.

All the service employees were courteous, and respectful.

Don Franklin in London is where I had my oil changed. They were very friendly and courteous, and I was done in a timely manner.

Don Franklin in Somerset is where I got my car. The staff there was amazing and Stanley and Brian done everything they could to get me in a car.

Very pleased with a truck order through Don Franklin at London

F-150 fx-4 is a great Truck and the service was fast and very friendly people the waiting room was clean as usual

I am very pleased with my experience with don franklin auto … Kevin Caudill went above and beyond to help me purchase the vehicle I was searching for … fast and friendly service …

I dropped off my car for The Works oil change/tire rotation without having an appointment. The car was ready (and I received a call telling me) a couple of hours before the "promised time". What a surprise! All items were taken care of, done right and done well. Thank you to the service team for prompt, courteous and professional service.

Extremely friendly, accommodating, had the vehicle I wanted pulled from one lot to another the day after I asked for it.

Raleigh was so nice and he got the vehicle I wanted. He had to work late but he never once complained.

This is my second vehicle purchase from Don Franklin London.

Very friendly and helpful staff. Easy to schedule service.

I like the service department. The sales people I dealt with were always available whenever I called during the long wait to get my new Maverick. I appreciated how , if they didn’t know the answer, they called Ford and always returned my calls.

Derek Akers was really friendly and very helpful throughout the whole process!

Honest and nice, which is something rare these dayes

Very friendly personal, , very pleased with the service

Very nice and was very helpful .

Always the best service!

Love my Ford Escape! The service department is great. They are fast, thorough, and don’t push service or products that are not needed at the time of your service appointment .

I bought a 2021
I love it,but its burning oil they are working with me
On this.

Great people really willing to help their customers .Professional service and friendly hometown representatives.

Customer service,

Very friendly staff.

Ease of scheduling, reliable service and friendly people.

Great trucks. Great service.Very friendly staff.

Everything and everyone was great. They were very respectful polite knowledgeable.

I like how easy the process was and how personable Derek Akers was! He is a great employee!!

Got me in a super nice brand new car for a cheaper payment excellent service … very highly recommend