Don Franklin Ford Lincoln LLC
388 KY-192
London
KY 40741
United States

Customer Testimonials

Report a concern   October 3, 2022 — Rated 10 out of 10 by Joey Neal Don Franklin London Ford - Service
What do you like about our products and services?

Mr Akers was very nice and friendly and understanding of the anxiety that comes with trading cars. The gentleman in the finance department was extremely nice and helpful and did not try to sell me more than I needed.

Report a concern   October 3, 2022 — Rated 10 out of 10 by Lonnie Roaden Don Franklin London Ford - Service
What do you like about our products and services?

Quick lane in service, power train warranty

Report a concern   October 2, 2022 — Rated 10 out of 10 by Donna Galbraith Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Kindra was absolutely amazing. Very through very knowledgeable.

Report a concern   October 2, 2022 — Rated 10 out of 10 by M.H. Don Franklin London - Sales
What do you like about our products and services?

Derek and your crew went above and beyond to make sure I got the vehicle I wanted.

Report a concern   October 2, 2022 — Rated 10 out of 10 by W.Q. Don Franklin London Ford - Service
What do you like about our products and services?

It’s a Ford

Report a concern   October 1, 2022 — Rated 10 out of 10 by Danny Holderman Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Friendly and nice

Report a concern   September 29, 2022 — Rated 10 out of 10 by Arnold Henson Don Franklin London Ford - Service
What do you like about our products and services?

The service dept is excellent. The sales team that I dealt with is also excellent.

The only complaint I have is with Ford. My transmission hard shifts daily and my 4 wheel drive pops like it’s in an awkward position. Ford has recalls but no parts. So my complaint is with Ford. I’m not sure that I will replace this Ford with another.

Best regards,

Arnold Henson

Report a concern   September 27, 2022 — Rated 9 out of 10 by Donald Inks Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

the helpful and friendly staff

Report a concern   September 27, 2022 — Rated 10 out of 10 by Darrin Gay Don Franklin London Ford - Service
What do you like about our products and services?

Tim Wells

Report a concern   September 27, 2022 — Rated 10 out of 10 by Micheal Webb Don Franklin London Ford - Service
What do you like about our products and services?

Courteous and knowledgeable service advisor and parts dept.

Report a concern   September 27, 2022 — Rated 10 out of 10 by Ventura Vankeuren Don Franklin London - Sales
What do you like about our products and services?

Kindra was absolutely fantastic couldn't have been happier. She couldn't have been better.

Report a concern   September 24, 2022 — Rated 10 out of 10 by Tom Lewis Don Franklin London Ford - Service
What do you like about our products and services?

Ford product snd friendly service

Report a concern   September 23, 2022 — Rated 10 out of 10 by Franklin Thomas Don Franklin London - Sales
What do you like about our products and services?

Good service

Report a concern   September 23, 2022 — Rated 10 out of 10 by P.B. Don Franklin London - Sales
What do you like about our products and services?

Everyone is very friendly. There were no hidden agendas and the numbers were spot on with what we expected. Our salesman, Raleigh, was great, as usual. We are repeat customers and will definitely return in the future!

Report a concern   September 22, 2022 — Rated 10 out of 10 by Carroll Lunce Don Franklin London Ford - Service
What do you like about our products and services?

Extremely nice and very professional.

Report a concern   September 22, 2022 — Rated 10 out of 10 by J.F. Don Franklin London Ford - Service
What do you like about our products and services?

Service was professional

Report a concern   September 20, 2022 — Rated 10 out of 10 by R.S. Don Franklin London - Sales
What do you like about our products and services?

Friendly staff and service.

Report a concern   September 20, 2022 — Rated 10 out of 10 by Whitney Marcum Don Franklin London Ford - Service
What do you like about our products and services?

Convenience of booking online and always friendly service!

Report a concern   September 19, 2022 — Rated 10 out of 10 by J.F. Don Franklin London Ford - Service
What do you like about our products and services?

Service was top notch 10/10

Report a concern   September 17, 2022 — Rated 10 out of 10 by T.C. Don Franklin London - Unsold Showroom Visit
What do you like about our products and services?

Best product...sales person and entire staff very helpful

Report a concern   September 17, 2022 — Rated 10 out of 10 by M.B. Don Franklin London Ford - Service
What do you like about our products and services?

Jeff Ramsey was who I went through with my service. He kept me up to date with what was going on with my vehicle and it was completed in a timely manner.

Report a concern   September 16, 2022 — Rated 10 out of 10 by Steven Lumsden Don Franklin London Ford - Service
What do you like about our products and services?

Very friendly and appreciated my business.

Report a concern   September 16, 2022 — Rated 10 out of 10 by K.T. Don Franklin London Ford - Service
What do you like about our products and services?

I always receive Great service when I have brought my vehicles to Don Franklin to get them serviced. Don't take them anywhere else and have referred many people to you.

Report a concern   September 16, 2022 — Rated 10 out of 10 by G.M. Don Franklin London Ford - Service
What do you like about our products and services?

Totally satisfied with the service.

Report a concern   September 15, 2022 — Rated 10 out of 10 by S.H. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly and honest employees

Report a concern   September 15, 2022 — Rated 10 out of 10 by Natalie Kidwell Don Franklin London Ford - Service
What do you like about our products and services?

They answer questions.

Report a concern   September 15, 2022 — Rated 10 out of 10 by Birchel Nolan Don Franklin London Ford - Service
What do you like about our products and services?

Treat you like Family

Report a concern   September 15, 2022 — Rated 10 out of 10 by P.O. Don Franklin London Ford - Service
What do you like about our products and services?

Excellent service

Report a concern   September 14, 2022 — Rated 10 out of 10 by Kenneth Brewer Don Franklin London Ford - Service
What do you like about our products and services?

I like everything, the professional mechanics and staff. I never have to wait long for service and love the friendly service

Report a concern   September 14, 2022 — Rated 10 out of 10 by A.F. Don Franklin London Ford - Service
What do you like about our products and services?

Friendly team


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