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Customer Testimonials
Treat you like Family
I can’t say anything bad about Don Franklin sales or service. I just bought my 4th vehicle from them . I would like to thank Kevin Caudill for the work that he did to get the car here for me . So thank you Kevin and Don Franklin . Sincerely Daryl Thompson
good jod an service
Friendly and courteous service.
Friendly, quick and efficient
Great staff. Very helpful.
The staff is very friendly and helpful. The service is great.
The service department the sales personnel and the vehicles of course. I especially liked the sales manager Brett Morris. Have a great 😃
Fast and friendly
I am 61 year old and I have bought several cars over the years the purchase I made at Don Franklin The salesman and the staff was excellent and went above and beyond to make this purchase happen for me and my wife they delivered on the car and it was everything they said it was I have never dealt with a salesman as good and great as Derek and the finance was also amazing I would highly recommend Don Franklin Ford London for all your car shopping needs thank you for all you have done for us. Don Franklin of London Ky
Earl and Penny Stanfill
Fast and friendly
The people are very nice and fast. Just bought my second car from Misty Couch she is awesome.
everything
The best customer service around!
Friendly non condescending employees
Great vehicles, great service, friendly people
I would like to commend the service department for their quick work. They were able to fix a problem with our vehicle within the time frame we were given. We appreciate their professionalism even when short staffed.
Visited Jack Kain .... and Paul Miller before Don Franklin. RALEIGH was courteous, helpful, and wanted to help us find what we wanted. You can get a Ford anywhere .... not so with customer assistance. Shop here first .... and compare.
You were very professional ☺️
Max Caswell was great. Everyone was helpful. I will be making this my go-to auto service stop (for family as well)
available
Extremely helpful and listen to exactly what I want and what I am willing to pay. Service is great.
Very friendly and fast service
Service was great and they really worked to get my car in and finished in a reasonable amount of time.
Everything
I have bought and traded with Don Franklin for last 3 yrs very satisfied with thier overall experience and staff .grat service and they stand by for what they sell I want trade anywhere else
They were very good to me! I didn't think I could get approved and they helped me!
Friendly service and explained what they did and recommendations for future services
The supply and the integrity of your staff to take take care of any issues.
Friendly people
short wait time
comfortable waiting area