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Customer Testimonials
Service tech was great. Maybe some training for those involved in incentive programs. Had documents for Fords low price tire guarantee. Was told we don’t honor Walmart, however the fine print says Ford doesn’t honor third parties or marketplace adds/sales. First told it was because their tires were substandard (exact same brand and model Ford installed) then the person that can make that decision is off today, and final the head of the service department read every document he could find on site and could not find anything written against Walmart and did adjust my bill. Final thought if you want to exclude Walmart because their price will almost always be lower that’s your right but add that exclusion to ALL your signs, website, mailings, etc. overall great experience just a little frustrating at the end. Ps I waited at the dealership and no one sprayed my car off.
I want a NEW F 150----immediately----in 30 days I will start looking somewhere else
It must be a single cab OR A DOOR AND A HALF i BLUE IN color and have the same set up as my current truck with the Exception of the 110 power supply as I do not use it.
MY CURRENT truck is a 2018 F 150 XLT Vin Number 1FTEW1E55JFE43466 and was purchased at this dealership and has been serviced exclusively there.
I do not want a bunch of phone calls, just let me know when and if you find one and I will come look at it or you can Email me at Email address removed I tried to buy one months ago and never got much of a response from MAX so do not have him contact me as his professionalism SUCKS to say the least.
They worked on the deal for me so I would get the best product for the money.
Customer service is top notch. Super nice and very helpful.
Great product and good service
Friendly,competent, employees and a very clean facility !
Very accommodating with available appointment times, for service ,with a short waiting time.
Everything was explained after service completion.
Very helpful & efficient.
Friendly and knowledgeable employees. Great prices
Service was quick and efficient. Employees were friendly and caring.
Kevin Caudill is great. Will recommend him to everyone!!!!! Great experience and love my new car!!!!
I truly loved how Stanley Simcox took out time to work with me and made sure I got what I wanted. I never dreamed that I would drive away in a NEW car, but Stanley helped me out so much. He made my trip to the dealership worth my time.
Service is good.
Product ?
Dealership is friendly and easy to work with. Sales and Service departments are great to deal with.
This was the most enjoyable experience I’ve ever had buying a car. Bobby Ayers and Amber were so helpful and made my decision, which would normally feel very stressful, quite easy. I’m super happy!
They were so good to me! I didn't think I could qualify for anything but they got me approved!! I am so thankful I went to them.
Very good service
Always friendly and helpful
good job
Kevin Caudill is great!!!! Your company really benefits by having him employed!!!!!!
No hassle, up front & honest, sales rep went out of his way to get us information on the vehicle, answered all of our questions with a smile !!
great service
The service center has a full staff that you can trust. Rest assure that they will fix your vehicle and they are very compassionate when it comes to your pocketbook. The staff are truly knowledgeable.
Great service team at London location.
I always buy from Don Franklin. Always get good service.
The buying process was fairly smooth. The vehicle wasn’t in London but there were no issues getting it from Columbia to London. Everyone we dealt with was super nice and friendly. We did have several questions, but the entire team was patient and accommodating. We are pleased with our purchase.
While we were signing the paperwork, we were told we would get a run through of the features as well as setting up My Ford Pass. As soon as we were finished signing l, we were told thank you and let us know if any you need anything further. We had to ask for the temporary tag and for help with My Ford Pass. We were not given a walk through of the vehicle features. I have been able to figure out most things on my own, but a walk through would have been nice. In all fairness, we were communicating with a salesman in Lexington, but the London salesman was involved in the process and her name was listed on all the paperwork.
Great service
Appointment was easy to get and the work was done in a timely manner.
Quick on time with appointment CD great device time clea and efficient
Quick fast service by people who know what there doing
I really loved dealing with Amber Allen at Don Franklin Ford in London Ky. I was able to purchase my Ford Bronco from my home in Lexington Kentucky over the phone with Amber and it was very easy and seamless. Her manager Gary, and herself made the whole transaction very simple and easy. All I had to do was show up and sign on the dotted line. I would highly recommend going to Don Franklin in London Kentucky and dealing with Amber Allen and purchasing a Ford or Lincoln from their dealership.
Heather Oeltgen