- Phone: (859) 263-5020
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Customer Testimonials
Friendly service
Bob Glass is a nice guy, service department people are nice too, even though they could do a little better on their PM inspections
Staff is always friendly and open to questions
Our brakes when out while on vacation in Kentucky. Unlike a couple of other dealerships in the area who could not fix our brakes in a timely manner, Don Franklin Auto was. They were able to quickly, professionally and with a smile get us back on the road in less than 24 hours and head back to Virginia safely - now that's service. Thank you.
Very friendly, very knowledgeable! We purchased a 2022 Altima on August 15th, we worked with Jennifer Belcher, she made it a great experience, they did what they said and now we’re looking for a new Rogue, we will definitely go there to get it when our color comes in! 5 Star experience!!
I left a message after I left to talk to the service guy that checked me out about tires. Still waiting for return call.
The customer service is great. I had my Nissan serviced when I first arrived from California. Everybody was helpful and the person at the counter was able to find my information on the system. I was/am very happy on how easy it was and the way I was treated.
I recently bought a new car from Don Franklin.
My car will be serviced at Don Franklin and nowhere else.
Generally trustworthy service and people, don’t feel like I’m getting scammed.
Service was superb!! Jennifer was absolutely amazing. She got me in a vehicle I love for cheaper than I was paying for my old car. My credit isn’t great and I lost my car to the flood in eastern Ky. I was so worried that I wouldn’t be able to get another but she made it happen when everyone else told me it wasn’t possible.
Your service advisor Tanner is why I would continue to do business..
Caring and concern
Excellent service all around every time!
Great service at a reasonable price
Came in for an oil change. Nice to get the job done right.
Very professional and courteous staff process moved very quickly and smoothly And Walt was great to work with And the finance department was great as well
Service was fast; I was in and out in about 30-40 minutes.
Products - my Marvelous Murano.
Services - people who greeted me and saw to it that I was well taken care of during my oil change .
The people!
I loved it all. Bob is wonderful. This is my fourth purchase with you all and I am absolutely satisfied with the process and your vehicles. Thank you all for making this stressful process smooth and doable. I appreciate it.
Service department is extremely accommodating and does what was asked
I love my Nissan and the service department treated my car as if they loved it, too!!
Reliable service and genuine parts.
Excellent service for oil change and tire rotation.
They got me in right away to honor my Nissan Altima latch hood recall & it only took them an hour or less . I was very pleased with how I was treated with dealership. Thank you Don Franklin Auto A +
Friendly, informative staff.
Friendly and professional environment.
It's easy to schedule for service or maintenance, the employees are very helpful and go out of their way to assist you.
Very fast.
I have only been to the service department. I was treated with respect and everything was explained to me.
I like that you can make appointments for scheduled services and that you have WiFi in the waiting area so I can still work while I am waiting. Service is always performed as asked in a timely manner and at a reasonable price. Service associate strives to keep me informed about the status of my vehicle and lets me know if there is anything urgent that needs to be repaired.