Customer Testimonials
My HD2500 Denali was in need of an oil change, however when I called to schedule an appointment, I was told it would be next week...
I remembered a service tech, by the name of Gabriel & I asked to speak with him. When I did and was able to explain my situation to him, he worked the next day to "work" me in and I was able to get my truck serviced. No Problem, No Hassel... Thank you, Thank you, Thank you!
This is how a "Service Department" keeps customers "Comming Last name removed" and buying new cars/Trucks! OUTSTANDING SERVICE! (ALL because of an individual listening and caring about a customer(s) need!) Gabriel deserves recognition for a job "Well Done"!
People are the best!
I appreciate the services and professionalism of the representatives when I bring my vehicle in for servicing.
Great service and nice people!
Everyone was very nice and helpful.
Catalina was great to work with. Andre and Eric were also very helpful
The ease of making the service appointment. Everyone is very nice and helpful. The service was done pretty quickly.
Friendle staff and very efficient. Great place to do business.
As a doctor I don’t have a loaner so I had to Uber. Additionally, the person responsible for loaners didn’t even have the courtesy, or maybe it’s the intelligence to return my call. Very unprofessional.
Very professional and low pressure sales team. Genuinely curious and interested in helping you find the right fit for you not just the one on the lot.
Ransom was amazing! He put my needs first when helping me my purchase.
Speed
Great friendly service people. Easy to get your appointment.
I love the professionalism of the service department and friendly environment you show towards the customers.
We love Katarina!
The service was friendly and fast. I like how the details about my vehicle were clear and concise. I feel like they are very informative about what was done during the visity.
Don Franklin GMC Service in Lexington continues to impress me. It is easy to have a great purchase experience, but the level of professionalism and excellence continues "after" the sale as well. Highly recommend them and will continue to buy my new cars from them in the future!
Reliability, Dependability and Service we can count on
Always ready to take my car when I arrive to do the service job.
Personnel and and it was told to me or explained very well how this was a truck that would work for what I needed it for. Only time will tell.
The friendly people
I have always liked Buick and GMC vehicles.
The new waiting area is classy and comfortable. It was easy to make an online appointment. Service rep. Zion is always helpful and friendly. It makes the experience of car care less painful.
Excellent Denali truck!
Your service department was very quick and efficient!
I also have a 350z that have serviced there since I bought it! Actually bringing it in next week as well!!
Thanks!
Your personnel. Cat was great. And she was very knowledgeable.
Yall made the process super easy and fast!
Very fast service. Very friendly people. Price is reasonable.
Great quality and nice staff.
I had an incredibly warm and genuine welcome from the sale representative who was very knowledgeable and patient with all questions and inquiries we had. She made us feel at ease, was transparent and polite. The folpw up updates were overwhelmingly positive. We are looking forward to take possession of out next beautiful vehicle. Thanks to the entire sales team at Don Franklin Auto!
I liked dealing with Marc Franco. Space was also attractive