Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   December 16, 2025 — Rated 10 out of 10 by Shelby Muntean Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly, easy to drop off, communication is always On Point!

Report a concern   December 16, 2025 — Rated 10 out of 10 by Ralph Duron Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great person Dawn Muniz to ensure my vehicle remains in great shape! Awesome on the Don Franklin employees keeping my vehicle great! Super!!!

Report a concern   December 15, 2025 — Rated 10 out of 10 by J.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

A very friendly staff that does their best to get you in and out! Dawn, from the service department, was exceptional! She has the same great personality every time I’m there.

Report a concern   December 15, 2025 — Rated 10 out of 10 by Jane Winkfein Don Franklin Lexington GM Service Department
What do you like about our products and services?

My fob for my car works great and everyone was super nice

Report a concern   December 15, 2025 — Rated 9 out of 10 by T.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Have a friendly staff, nice waiting area.

Report a concern   December 15, 2025 — Rated 10 out of 10 by T.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service lady was very helpful. The team delivered my truck back in a timely manner

Report a concern   December 15, 2025 — Rated 10 out of 10 by D.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

We really like the GMC products but Catarina whom has been our salesperson for several years now keeps us coming back

Report a concern   December 15, 2025 — Rated 10 out of 10 by Amy Jones Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Andre is amazing! I would never even think of dealing with anyone else. He and Eric took a very bad situation and made things right for our family! We are so grateful and thankful they came into our lives at this most trying time. Thank you again!

Report a concern   December 15, 2025 — Rated 10 out of 10 by Amir Omidy Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service, people, on time, been friendly

Report a concern   December 15, 2025 — Rated 10 out of 10 by W.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Best service department around. Best communicators.

Report a concern   December 12, 2025 — Rated 10 out of 10 by Jerry Barnes Don Franklin Lexington GM Service Department
What do you like about our products and services?

It was a quick easy process, my service advisor was great, they got me in and out …

Report a concern   December 12, 2025 — Rated 10 out of 10 by J.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Had my first service experience and was it was an easy process. Scheduling on line was easy and the reminders were great. Staff were friendly and knowledgeable. Will definitely return for all service needs.

Report a concern   December 12, 2025 — Rated 10 out of 10 by J.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The people!

Report a concern   December 11, 2025 — Rated 10 out of 10 by David Slone Don Franklin Lexington GM Service Department
What do you like about our products and services?

It was quick and efficient.

Report a concern   December 11, 2025 — Rated 10 out of 10 by Joseph Smith Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ransom was great!

Report a concern   December 11, 2025 — Rated 10 out of 10 by M.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quickly in and out. Clean restrooms and waiting room

Report a concern   December 10, 2025 — Rated 10 out of 10 by Daniel Terry Don Franklin Lexington GM Service Department
What do you like about our products and services?

The employees are always friendly and knowledgeable

Report a concern   December 10, 2025 — Rated 10 out of 10 by D.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent service!

Report a concern   December 9, 2025 — Rated 10 out of 10 by Thomas Hartley Don Franklin Lexington GM Service Department
What do you like about our products and services?

The Friendly and knowledgeable staff. They get my vehicle in and get it out fast. They use quality parts.

Report a concern   December 9, 2025 — Rated 10 out of 10 by B.Q. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service and honesty

Report a concern   December 9, 2025 — Rated 10 out of 10 by Victoria Mullikin Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast and convenient. Everyone is always very friendly.

Report a concern   December 9, 2025 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

A very efficient service visit with minimal waiting. Was kept in the loop during the process. Waiting area in the new location was comfortable and relaxing.

Report a concern   December 9, 2025 — Rated 10 out of 10 by W.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and very helpful.

Report a concern   December 9, 2025 — Rated 10 out of 10 by Kathy Maust Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very speedy process. No pressure.

Report a concern   December 6, 2025 — Rated 10 out of 10 by Henry Stevens Don Franklin Lexington GM Service Department
What do you like about our products and services?

Professionalism

Report a concern   November 29, 2025 — Rated 10 out of 10 by D.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always do what yall say.

Report a concern   November 29, 2025 — Rated 10 out of 10 by Bertha Addison Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Haven’t used any products yet. Ransom who was my sales person was really great!

Report a concern   November 29, 2025 — Rated 10 out of 10 by Charles Harvell Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The people are great and they are respectful of the customers time, Andre was great and so was the F&I process

Report a concern   November 28, 2025 — Rated 10 out of 10 by Gary Ballard Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service department was efficient pull vehicle in and they take it from there parking is not an issue

Report a concern   November 28, 2025 — Rated 9 out of 10 by J.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick appointment
On time
Fair price


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