Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   May 5, 2026 — Rated 10 out of 10 by Daniel Terry Don Franklin Lexington GM Service Department
What do you like about our products and services?

The employees are knowledgeable and friendly and get you in and out quick as possible

Report a concern   May 5, 2026 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like the immediate attention and fast service
Report a concern   April 30, 2026 — Rated 10 out of 10 by C.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

They do good work and use GM parts

Report a concern   April 30, 2026 — Rated 10 out of 10 by J.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Keep me informed about my car
Report a concern   April 30, 2026 — Rated 10 out of 10 by J.L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Justin was very helpful. With quick service

Report a concern   April 29, 2026 — Rated 10 out of 10 by Timothy Redmon Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have never been treated so nice as everyone at DonFranklin has treated me. A great deal of tanks to Dawn in service and Chris in parts also would like to thank Franco for helping pair my phone to the vehicle.

Report a concern   April 29, 2026 — Rated 10 out of 10 by Don Haygood Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone was so nice and friendly and they helped the best they could and I will always bring my car back to you guys. Thank you.
Report a concern   April 28, 2026 — Rated 10 out of 10 by Angelia Sea Don Franklin Lexington GM Service Department
What do you like about our products and services?

The friendly service, and don't have to wait long. But we can go out and explore the other vehicles.

Report a concern   April 27, 2026 — Rated 10 out of 10 by S.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service .
Report a concern   April 25, 2026 — Rated 10 out of 10 by Kenneth Crawford Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and knowledgeable customer service

Report a concern   April 24, 2026 — Rated 10 out of 10 by Roslyn Mays Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Really go to the limits to help get you a vehicle good or bad credit and very nice make you comfortable, good clean atmosphere

Report a concern   April 22, 2026 — Rated 10 out of 10 by Paul Votaw Don Franklin Lexington GM Service Department
What do you like about our products and services?

Our service representative was OUTSTANDING. Casey was the Best.

Report a concern   April 22, 2026 — Rated 9 out of 10 by Billy Ray Don Franklin Lexington GM Service Department
What do you like about our products and services?

From sales dept to service, everyone has been so great to work with.
My husband & I have been happy with Ben, our salesman & everyone in the service dept. We are happy with our GMC Yukon & appreciate the way were treated. Have recommended your business to everyone we know!
Report a concern   April 22, 2026 — Rated 10 out of 10 by J.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your staff is always helpful and kind
Report a concern   April 21, 2026 — Rated 10 out of 10 by Margeret Fortner Don Franklin Lexington GM Service Department
What do you like about our products and services?

Ok if they come though about getting the a:c fixed this week

Report a concern   April 21, 2026 — Rated 10 out of 10 by G.I. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Lifetime powertrain warranty

Report a concern   April 21, 2026 — Rated 10 out of 10 by P.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Staff is helpful and courteous!
Report a concern   April 20, 2026 — Rated 9 out of 10 by Raymond Haga Don Franklin Lexington GM Service Department
What do you like about our products and services?

Theladyat service desk was very helpful when things didn’t go well with programing my new key.

Report a concern   April 20, 2026 — Rated 10 out of 10 by B.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer service.

Report a concern   April 20, 2026 — Rated 10 out of 10 by Charlotte Caudill Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great dealership and service department!
Report a concern   April 17, 2026 — Rated 10 out of 10 by D.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn Musick was very good and expedited my service while we waited.

Report a concern   April 16, 2026 — Rated 10 out of 10 by N.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service department does an excellent job.

Report a concern   April 15, 2026 — Rated 10 out of 10 by R.A. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Sales person was vary helpful and knowledgeable

Report a concern   April 15, 2026 — Rated 10 out of 10 by Deborah Ellegood Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service is excellent

Report a concern   April 14, 2026 — Rated 10 out of 10 by B.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy to deal with!
Report a concern   April 14, 2026 — Rated 10 out of 10 by E.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ransom Griffey was friendly and helpful, though we never got to the point of negotiating a lease price on an Enclave. I would still like to know if it would be worth traveling from NJ to lease a vehicle in Kentucky
Report a concern   April 12, 2026 — Rated 10 out of 10 by Winfred Rhoades Don Franklin Lexington GM Service Department
What do you like about our products and services?

Qualified technicians. Friendly staff
Report a concern   April 11, 2026 — Rated 10 out of 10 by A.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy to deal with
Report a concern   April 11, 2026 — Rated 10 out of 10 by Rita Caudill Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like that there is an app that I can check and see the progress on my vehicle. Everyone that I talked to was helpful, friendly and very accommodating.

Report a concern   April 11, 2026 — Rated 10 out of 10 by Gary Meacham Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service writer was really helpful. You will have all my service work


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