Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   March 13, 2026 — Rated 10 out of 10 by B.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always very friendly and respectful customer service. Very fast and efficient.

Report a concern   March 13, 2026 — Rated 10 out of 10 by Lorraine Heenan Don Franklin Lexington GM Service Department
What do you like about our products and services?

I am very pleased with my service everyone is respectful and pleasant
Report a concern   March 12, 2026 — Rated 10 out of 10 by J.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The Service Department was great. Couldn’t nicer or more professional.

Report a concern   March 12, 2026 — Rated 10 out of 10 by J.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Kaci always takes such good care of me any time I’ve needed service.

Report a concern   March 12, 2026 — Rated 10 out of 10 by Lesley Pasley Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina was so professional and pleasant. She was so much fun to work with.

Report a concern   March 11, 2026 — Rated 10 out of 10 by Lesa Taylor Don Franklin Lexington GM Sales Department
What do you like about our products and services?

They are always here to help with no complaints. The type of folks you ask, and you will receive.
Report a concern   March 10, 2026 — Rated 10 out of 10 by J.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn did an outstanding job!

Report a concern   March 10, 2026 — Rated 10 out of 10 by Roger Perkins Don Franklin Lexington GM Service Department
What do you like about our products and services?

Wait time is good not to long. Everyone one that I have met or worked with are professional and nice.

Report a concern   March 10, 2026 — Rated 10 out of 10 by D.R.J. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always very helpful. Always fair prices,

Report a concern   March 10, 2026 — Rated 10 out of 10 by Blanche Justice Don Franklin Lexington GM Service Department
What do you like about our products and services?

Courteous
Quick
Dependable
Reliable
Affordable
Excellence

Don Franklin has it all!

What more could you ask for!?

Report a concern   March 9, 2026 — Rated 10 out of 10 by Edward Muscarella Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service on my Silverado has been preformed by Don Franklin regularly from date of purchase. The service department has a great tracking and service reminders when it’s time for service. I’m confident that GM parts and services are of the highest quality industry standards which gives me peace of mind and confidence that I will have years of trouble free driving ahead with proper maintenance.
Report a concern   March 9, 2026 — Rated 9 out of 10 by K.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and knowledgeable!
Report a concern   March 9, 2026 — Rated 10 out of 10 by Karen Ray Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your company has a huge variety of vehicles. The salesforce were great, especially Ben L. The employees in the Service Dept were great as well! My husband & I have no complaints at all. Our buying experience on Richmond Rd in Lexington was great!
Report a concern   March 9, 2026 — Rated 10 out of 10 by Randall Moore Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Cat was very knowledgeable about the GMC Sierra! Great buying experience.

Report a concern   March 9, 2026 — Rated 10 out of 10 by L.E. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Available, friendly, knowledgeable

Report a concern   March 5, 2026 — Rated 10 out of 10 by Shelby Muntean Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina is always a delight to sit with & talk about my next vehicle. I provide her my wants & needs in a vehicle & around what pricing and she always finds me a perfect fit. Everyone there is friendly & willing to help. The financial process is easy & well explained.
Report a concern   March 5, 2026 — Rated 10 out of 10 by Paul Goins Don Franklin Lexington GM Service Department
What do you like about our products and services?

I took my Buick envision in for service and was pleased with the service. When I pulled in I was met with an associate who went over what would be happening and just what was being taken care of. We went inside he showed me the waiting room and informed me that I could track the process at each station until it was done. It was a very good experience

Report a concern   March 4, 2026 — Rated 10 out of 10 by E.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Knowledgeable about your work efforts

Report a concern   March 4, 2026 — Rated 9 out of 10 by J.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I really like the new Envision Avenir. It seems to have just what I need: safety, reliability, and comfort.

Marc Franco is personable and knowledgeable. He answered my questions promptly with an appropriate attitude.
Report a concern   March 2, 2026 — Rated 10 out of 10 by Christi Fassas Don Franklin Lexington GM Service Department
What do you like about our products and services?

Making my 15,000 mile service appointment online for my Buick was easy. I got in very quickly for my preferred Saturday. The accommodations in the Hyundai* lounge are very pleasing. There is a lot of room with refreshments to eat and drink while you wait. Several furniture arrangements fill the space, two flat screens and desk space with outlets if needed are available. My service technician answered the questions I had about GM service points, coupons and rebates. A paper and digital copy of services is provided. I have been using Don Franklin for 14 years. This is my fourth vehicle.
*Buick is currently being remodeled. Service performed in Hyundai service department.

Report a concern   March 2, 2026 — Rated 9 out of 10 by Laura Turner Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Nice vehicles and nice salesman. I didn't end up buying anything there.But was impressed with the car.Lots and buildings vehicles and salesmen.
Report a concern   February 28, 2026 — Rated 10 out of 10 by Amy Carmer Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service team is excellent. Very friendly and personable.

Report a concern   February 27, 2026 — Rated 10 out of 10 by Barbara Atwood Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly, knowledgeable staff and clean, comfortable waiting area.
Report a concern   February 26, 2026 — Rated 10 out of 10 by Dan Hanchett Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service is outstanding.

Report a concern   February 26, 2026 — Rated 10 out of 10 by Patty Belcher Don Franklin Lexington GM Service Department
What do you like about our products and services?

They slart on tomenand ate so friendly

Report a concern   February 26, 2026 — Rated 10 out of 10 by L.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly and attentive. Katerina has been a jewel

Report a concern   February 26, 2026 — Rated 10 out of 10 by John Marshall Don Franklin Lexington GM Service Department
What do you like about our products and services?

I’ve always had an amazing experience working with Don Franklin. The service department does a great job, and they are very helpful about advising. My children all drive vehicles purchased at Don Franklin. I am very cautious about who I allow to work on my cars, and Don Franklin is my number one choice. I would rather pay more for a good value, but with Don Franklin you don’t have to pay more whether you are working with the sales team or the service team.
Thanks John Marshall
Report a concern   February 26, 2026 — Rated 10 out of 10 by E.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great service

Report a concern   February 25, 2026 — Rated 10 out of 10 by Tabitha Adams Don Franklin Lexington GM Service Department
What do you like about our products and services?

The staff were very friendly and the service for my recall took less than 30 mins to fix! Excellent service with a smile
Report a concern   February 23, 2026 — Rated 10 out of 10 by T.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Oil change took way too long

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