Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   August 6, 2025 — Rated 10 out of 10 by B.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I. Have been a satisfied customer with Don Franklin for several years now, happy to say I enjoy coming over to have service with my Buick. Scheduled appointment gets me right in without a lot of wait time. Also customer service is great. Love you all. Stay just the way you are.

Report a concern   August 6, 2025 — Rated 9 out of 10 by K.P. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ransom was very friendly, personable and honest. He was able to get me into the car that I fell in love with and was very patient with me while my daughter had several melt downs during the buying process

Report a concern   August 6, 2025 — Rated 10 out of 10 by Michael Mattingly Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Salesman Ransom Griffey. Honest straightforward salesman. Extremely happy with him. Finance part was not a good experience as they tried to put me in a 6.84 % loan and I qualified for 3.4% loan. Eventually got it worked out but disappointed it got to that point.

Report a concern   August 4, 2025 — Rated 10 out of 10 by T.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I enjoy the people and how I was treated

Report a concern   August 3, 2025 — Rated 10 out of 10 by L.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

They are very efficient

Report a concern   August 3, 2025 — Rated 10 out of 10 by T.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have no complaints

Report a concern   August 1, 2025 — Rated 10 out of 10 by D.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Convenient

Report a concern   August 1, 2025 — Rated 10 out of 10 by Thom Deskins Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The assistance was incredible. A fine salesperson, very thorough and able to certainly able to gather information quickly

Report a concern   August 1, 2025 — Rated 10 out of 10 by L.K. Don Franklin Lexington GM Service Department
What do you like about our products and services?

On time service with a smile

Report a concern   August 1, 2025 — Rated 10 out of 10 by J.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I think it’s an excellent dealership very professional. The people are wonderful Steve JOHNSON. The sales manager over GMC was great and very knowledgeable. Will definitely do business there in the future.

Report a concern   August 1, 2025 — Rated 10 out of 10 by G.U. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The sales process was fantastic. My salesman Mike was outstanding in the service all around was incredible. I will definitely be back

Report a concern   August 1, 2025 — Rated 10 out of 10 by Lena Polley Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I value the knowledge of the sales team. My family have leased/bought over 6 vehicles from Don Frankling over the past several years. They are dedicated to the community and provide excellent service to everyone. Their team demonstrates their caring and pride with how the relate to their customers over and over.

Report a concern   July 31, 2025 — Rated 10 out of 10 by M.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The ease of access to the facility and the prompt and friendly service employees.

Report a concern   July 28, 2025 — Rated 10 out of 10 by Donald Logan Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Customer service is great

Report a concern   July 27, 2025 — Rated 10 out of 10 by C.N. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Amazing customer service and amazing service very welcoming and helpful!! MJ salesman is amazing!

Report a concern   July 26, 2025 — Rated 10 out of 10 by Mickey Tweed Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service was excellent and prompt

Report a concern   July 26, 2025 — Rated 10 out of 10 by Kajalben Patel Don Franklin Lexington GM Sales Department
What do you like about our products and services?

He was very experienced very nice. He know his job very well. He treat us the best. Give us the best price for my trading jeep. Give me the good price for the new GMC Yukon all the time we spend up there discuss about the prices cars trading all over. It was a great service salesman is a gentleman.

Report a concern   July 25, 2025 — Rated 10 out of 10 by Melissa Griffin Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent service

Report a concern   July 25, 2025 — Rated 10 out of 10 by Betty Christopher Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service department does an excellent job clarifying costs, service plan of action, etc. There are no hidden costs. They seem to care about the customer needs and provide an excellent turnaround time!!

Report a concern   July 25, 2025 — Rated 10 out of 10 by K.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ransom good guy. Still should have given me better price though . Or bought me a cheese burger ! Seriously good guy wish him the best

Report a concern   July 25, 2025 — Rated 10 out of 10 by D.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great truck! The salesman was great. If I need another vehicle for my family I will definitely check with the same salesman again.

Report a concern   July 25, 2025 — Rated 10 out of 10 by J.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick. Big clean lounge to relax in.

Report a concern   July 25, 2025 — Rated 10 out of 10 by K.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very courteous service employees. Solved problem

Report a concern   July 25, 2025 — Rated 10 out of 10 by M.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

My personal vehicles have been GMC’s since y’all sold me one in 2015 but y’all service was excellent and my sales person is a very very nice person

Report a concern   July 25, 2025 — Rated 10 out of 10 by K.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

They got me in in great time courteous and friendly .

Report a concern   July 22, 2025 — Rated 10 out of 10 by Danny Waddell Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I have purchased two vehicles from Don franklin and both experiences were painless. They were extremely helpful and professional and all staff was professional and really was great.

Report a concern   July 21, 2025 — Rated 10 out of 10 by Joshua Clark Don Franklin Lexington GM Sales Department
What do you like about our products and services?

MJ and his staff is number 1, This will always and forever be our place to go!!

Report a concern   July 21, 2025 — Rated 10 out of 10 by Heather Leisner-Herr Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc Franco was so knowledgeable about the cars I was looking at. He helped me compare and decide.

Report a concern   July 19, 2025 — Rated 10 out of 10 by Ray Van Metre Don Franklin Lexington GM Service Department
What do you like about our products and services?

Trustworthy knowledgeable staff and high quality parts and service

Report a concern   July 19, 2025 — Rated 10 out of 10 by C.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Bryan is always so willing to help and there for us.


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