Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   November 12, 2025 — Rated 10 out of 10 by L.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Came in for oil change and I was able to get in early.customer service was excellent and cleanest of the store was great

Report a concern   November 10, 2025 — Rated 10 out of 10 by J.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very good service people; always kept me up to date with the maintenance and options available for the repairs.

Report a concern   November 10, 2025 — Rated 10 out of 10 by Steven Parker Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Efficient fair friendly no pressure

Report a concern   November 9, 2025 — Rated 10 out of 10 by T.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly, efficient service.

Report a concern   November 8, 2025 — Rated 9 out of 10 by J.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Like GMC products.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Gary Meacham Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service done a great job. Nice and friendly

Report a concern   November 7, 2025 — Rated 10 out of 10 by L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Outstanding service

Report a concern   November 7, 2025 — Rated 9 out of 10 by E.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Prompt service.

Report a concern   November 7, 2025 — Rated 10 out of 10 by Molissa Redd Don Franklin Lexington GM Service Department
What do you like about our products and services?

Young lady was friendly when walked in and the gentleman was ok but yet still haven't.gotten my car wash sad about that

Report a concern   November 7, 2025 — Rated 10 out of 10 by Russell Miller Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Honestly the way the sales people are and of course mine take the extra mile to get it done

Report a concern   November 4, 2025 — Rated 10 out of 10 by S.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The open communication. I never feel like I’m being fleeced.

Report a concern   November 4, 2025 — Rated 10 out of 10 by Adam French Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good prices and nice facilities

Report a concern   November 4, 2025 — Rated 10 out of 10 by T.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Service was done in a very professional way

Report a concern   November 1, 2025 — Rated 9 out of 10 by R.F. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

My first time dealing with Don Franklin and they were very professional in their dealing with me on a new car purchase

Report a concern   November 1, 2025 — Rated 10 out of 10 by Ray Van Metre Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn is always very helpful. Work is done well and on time

Report a concern   October 31, 2025 — Rated 10 out of 10 by Richard Adams Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Andre was a great to deal with.! He listened and provided solutions to my issues.

Report a concern   October 31, 2025 — Rated 10 out of 10 by D.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Explained exactly what they did.

Report a concern   October 30, 2025 — Rated 10 out of 10 by Margeret Fortner Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service department

Report a concern   October 26, 2025 — Rated 10 out of 10 by S.K. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Oil changes are done in a timely manner, repair work has been done to my satisfaction with my vehicle. Service personnel are always polite and courteous.

Report a concern   October 25, 2025 — Rated 10 out of 10 by Wendell Espy Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your Representatives have been Professional and consistent in their daily efforts to assist customers.

Report a concern   October 25, 2025 — Rated 10 out of 10 by O.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

First time for me. The service team was professional, kind and friendly. I’ll go back.

Report a concern   October 24, 2025 — Rated 10 out of 10 by Jo Ann Conn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly service

Report a concern   October 24, 2025 — Rated 10 out of 10 by Laura Janke Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Amazing customer service

Report a concern   October 24, 2025 — Rated 10 out of 10 by J.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The waiting area was wonderful. The staff was delightful. Work completed on time.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Richard Bowen Don Franklin Lexington GM Service Department
What do you like about our products and services?

I put y’all Number 1 on my book .

Report a concern   October 23, 2025 — Rated 10 out of 10 by Joey Howard Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Steve Johnson and Andre absolutely the best. They give you all the information you need and help You understand things that you don’t about the unit of purchase. I will definitely be purchasing future cars with them.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Matthew Bowen Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very helpful staff

Report a concern   October 23, 2025 — Rated 10 out of 10 by T.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

NA

Report a concern   October 23, 2025 — Rated 10 out of 10 by Sandy Laster Don Franklin Lexington GM Service Department
What do you like about our products and services?

Kindness shown by the employees

Report a concern   October 20, 2025 — Rated 10 out of 10 by Troy Stinson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Jill was excellent with our purchase


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