Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   July 18, 2025 — Rated 10 out of 10 by L.F.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Honesty and professionalism

Report a concern   July 18, 2025 — Rated 10 out of 10 by Sonya Crumbie Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer service

Report a concern   July 18, 2025 — Rated 10 out of 10 by V.P. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina was very knowledgeable, and seems to care about the customer.

Report a concern   July 18, 2025 — Rated 10 out of 10 by K.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and friendly service

Report a concern   July 18, 2025 — Rated 9 out of 10 by P.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The products I am not to familiar with. However, thus far the staff have been professional, kind and understanding. Great respect for the staff.
Report a concern   July 18, 2025 — Rated 10 out of 10 by L.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The friendly staff.

Report a concern   July 18, 2025 — Rated 10 out of 10 by Linda Marzolf Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina Kirby is a treasure and you are blessed to have her as your employee. She is always attentive to our customer service and wants. Our leased vehicles have been wonderful choices as Don Franklin GMC has been very good to offer us a variety of models in our price range. We continue to work with DF Auto Group because they are the best!
Sincerely,
LM
Report a concern   July 14, 2025 — Rated 10 out of 10 by David Sengel Don Franklin Lexington GM Service Department
What do you like about our products and services?

GM service
Report a concern   July 14, 2025 — Rated 10 out of 10 by G.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great products. Fantastic sales team.

Report a concern   July 14, 2025 — Rated 10 out of 10 by W.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fixed my truck.
Report a concern   July 14, 2025 — Rated 9 out of 10 by Ronald Meranda Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly Sales staff, non pressure experience. Knowledgeable about the automobiles they are selling.
Willing to assist on any questions asked.

Report a concern   July 14, 2025 — Rated 10 out of 10 by B.U. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Love GMC’s
Bought my 2nd one there today
Report a concern   July 14, 2025 — Rated 10 out of 10 by P.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The service team Steve Eric and I took a special liking to Ms. Katarina who all were attentive friendly and quite knowledgeable also helped the process go smoothly

Report a concern   July 14, 2025 — Rated 10 out of 10 by D.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick service

Report a concern   July 14, 2025 — Rated 10 out of 10 by S.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and knowledgeable

Report a concern   July 11, 2025 — Rated 10 out of 10 by Leticia Hagerman Don Franklin Lexington GM Service Department
What do you like about our products and services?

I was very pleased and impressed with everyone at Don Franklin. They worked very hard to make sure that I got the absolute best vehicle for me. They truly went above and beyond.

Report a concern   July 8, 2025 — Rated 9 out of 10 by Roy Campbell Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The sales associate, Andre, was very knowledgeable about the vehicle he was selling. He was mild mannered and easy to talk to.
Report a concern   July 8, 2025 — Rated 10 out of 10 by N.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ethan was wonderful, super responsive and very caring about getting the deal just right for me.

Report a concern   July 6, 2025 — Rated 10 out of 10 by Jeffrey Davis Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Good service and very timely.
Report a concern   July 5, 2025 — Rated 10 out of 10 by Richard Bowen Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service people are very friendly and curious

Report a concern   July 5, 2025 — Rated 10 out of 10 by M.D. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Your sales reps

Report a concern   July 5, 2025 — Rated 10 out of 10 by Douglas Lowry II Don Franklin Lexington GM Sales Department
What do you like about our products and services?

GM products are the best

Report a concern   July 3, 2025 — Rated 10 out of 10 by M.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Caring & hardwork from staff
Report a concern   July 3, 2025 — Rated 10 out of 10 by M.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Customer service in the sales department was great.

Report a concern   July 3, 2025 — Rated 10 out of 10 by S.B. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Andre was very attentive and assisting in the process of my first new car purchase.

Report a concern   July 3, 2025 — Rated 10 out of 10 by H.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service department is courteous and helpful.

Report a concern   June 30, 2025 — Rated 10 out of 10 by Andrea Spataro Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Mark Franco was an amazing salesman! Great service! Took his time to help me with financing and find the perfect car :)

Report a concern   June 29, 2025 — Rated 10 out of 10 by Ullysses Liggins Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very professional and kind service employees

Report a concern   June 29, 2025 — Rated 10 out of 10 by Larry Reynolds Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent service

Report a concern   June 29, 2025 — Rated 10 out of 10 by Jerome Mcdaniel Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like the communication before the appointment if there are changes. The price for the service is reasonable.

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