Customer Testimonials
Catarina was fabulous from start to finish!! She knows the GMC products front and back!! Thanks Catarina for going above and beyond to help me find the new Yukon I wanted ♥️♥️
Friendly and efficient staff.
Service completed in a timely manner.
I like the customer service and location
The effort they put forth trying to find the best vehicle for me.
Chad was amazing and was able to work with my horrible credit and get me in the type of vehicle I was wanting/needing!
I dealt with Catarina and she was great and easy to work with. When picking up the truck, she showed me all of the features and took her time explaining everything on the truck. That was so helpful and much appreciated.
I was not impressed with the detail/prep crew’s work on my new truck. The exterior looked like it had been a rush job with smears in several places and even an obvious paint chip on the driver door. This should have been repaired prior to our arrival.
Clean, fast and courteous service
They had an amazing service crew that met my needs ..
They do good work and the service is usually fast.
Quick, friendly, and executed well.
Good service nice people
James sweet was easy to work with and had my service completed quickly and efficiently. He also stayed in communication during the process.
Friendly environment/outstanding product knowledge
Appointment was easy to schedule, work was done in a timely manner. Customer follow-up is appreciated.
We have always been very pleased with the service department at Don Franklin. This is one of the main reasons why we have decided to purchase our next vehicle there. We had a particular color in mind so we’re placing the order for our new Yukon. That order has not been finalized yet but have been told it should be completed later this week. Our satisfaction with the entire purchase process will depend on the final sale price. Anything above MSRP will be very disappointing. Inflation and supply issues are calming so dealerships should do right by their customers. I’ll be happy to send in a glowing follow up response to this survey if we’re treated fairly. So far, it’s been a good experience. Thanks
Very easy to do business with.
Service is professional and efficient
My husband actually dealt with your service but we were very satisfied as a whole. Good service and performed in a timely manner. The only issue is an annoying squeak under car while backing out. No problem found and no explanation. It’s was brand new car when purchased. We can live with squeak as long there is no issue as a result.
Mr. Johnson is friendly, and represents Don Franklin well. Ms. Catarina ( Saleswoman) is great to work with. Catarina knows and explains the features of the car thoroughly. Great dealing with Don Franklin on Richmond Road, Lexington, KY
Sales and service
I have always been treated well. A great experience in purchasing a vehicle and service is awesome.
saturday appointments avavailable in service dept
THANK YOU
Simply Catarina is the best salesperson I have ever had a car dealership!
All folks very professional ,right on time
Dependable
Easy to scheduled, efficient check in and quick turn around time.
This is the second location I have purchased from this location. The staff was helpful, respectful and I felt as though I was given a fair deal. I prefer to do business with people who are upfront and honest.
You should have numbers for 12-14 that’s how good your service department is, always a pleasure
great prices and comprehensive service
James was great to deal with. He went above and beyond to help me.