Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   May 1, 2023 — Rated 10 out of 10 by C.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc Franco is an amazing salesman to work with. 2nd vehicle I’ve purchased with him. Highly recommend!!!
Report a concern   May 1, 2023 — Rated 10 out of 10 by Isaac Ochoa Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Amazing customer service
Report a concern   May 1, 2023 — Rated 10 out of 10 by H.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service staff at Buick are always friendly and fast
Report a concern   May 1, 2023 — Rated 10 out of 10 by David Stahl Don Franklin Lexington GM Service Department
What do you like about our products and services?

Sales Manager and Catarina Kirby are awesome! No high pressure sales tactics…extremely helpful and great to work with. Would highly recommend!

Report a concern   May 1, 2023 — Rated 10 out of 10 by S.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick service.
Report a concern   April 28, 2023 — Rated 10 out of 10 by T.E. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Kat was wonderful!
What a pro.
Report a concern   April 28, 2023 — Rated 10 out of 10 by K.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Quick and efficient

Report a concern   April 27, 2023 — Rated 10 out of 10 by Julie Butters Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Never owned a Buick. Love the way it drives.
Report a concern   April 26, 2023 — Rated 9 out of 10 by A.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Clarity and communication from the service technicians. Willing to work with the customer with a positive attitude.

Report a concern   April 25, 2023 — Rated 10 out of 10 by D.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Loved my experience

Report a concern   April 25, 2023 — Rated 10 out of 10 by Dawn Hunt Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Everyone was very helpful and they were not pushy about selling me a car!
Report a concern   April 22, 2023 — Rated 10 out of 10 by Brenda Morris Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always gets me in when they say they will; and they are usually done before the time they told me. Always very kind and courteous

Report a concern   April 21, 2023 — Rated 10 out of 10 by J.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I appreciate the diligence of the service department

Report a concern   April 21, 2023 — Rated 10 out of 10 by Gary Hopkins Don Franklin Lexington GM Service Department
What do you like about our products and services?

Treated with courtesy, minimal wait, quality work.

Report a concern   April 19, 2023 — Rated 10 out of 10 by Shirley Dillon Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything!

Report a concern   April 19, 2023 — Rated 10 out of 10 by C.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I was able to get in for an oil change same week as my call. Techs were very nice and I was in/out quickly.
Report a concern   April 19, 2023 — Rated 10 out of 10 by V.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Salesman when above and beyond to make sure to get the vehicle that I wanted and provided us with what we asked for
Report a concern   April 16, 2023 — Rated 10 out of 10 by Patricia Horton Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything thing is A1
Report a concern   April 14, 2023 — Rated 9 out of 10 by Anthony Raimondo Don Franklin Lexington GM Service Department
What do you like about our products and services?

Set the appointment. Vehicle taken in immediately. Done in less than an hour.
Report a concern   April 14, 2023 — Rated 10 out of 10 by M.B.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

James in the service department is top notch.

Report a concern   April 13, 2023 — Rated 10 out of 10 by Judge Cowart Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent service work and friendly staff

Report a concern   April 12, 2023 — Rated 10 out of 10 by Thomas Eblen Don Franklin Lexington GM Service Department
What do you like about our products and services?

I've always had very good experiences with Don Franklin Auto and will continue to go to them when I need a vehicle.

Report a concern   April 10, 2023 — Rated 10 out of 10 by Chris Snyder Don Franklin Lexington GM Service Department
What do you like about our products and services?

Don was great to work with. Would highly recommend.
Report a concern   April 10, 2023 — Rated 10 out of 10 by Leslie Banados Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The people!
Report a concern   April 8, 2023 — Rated 10 out of 10 by P.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly courteous personnel. The automobiles are excellent quality and the staff can teach all
The technology if the cars.

Report a concern   April 8, 2023 — Rated 10 out of 10 by Billy Jones Don Franklin Lexington GM Sales Department
What do you like about our products and services?

I like my acaida and the guys are all good and will go all out to. Help yoiu
Report a concern   April 8, 2023 — Rated 10 out of 10 by T.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very good team and each person was helpful

Report a concern   April 7, 2023 — Rated 10 out of 10 by J.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly fast service.

Report a concern   April 7, 2023 — Rated 9 out of 10 by J.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very relaxed low pressure sales environment. Sales rep and manager were very polite, courteous and responded positively to all of my requests. Price was very competitive and delivery experience was simple and easy. Overall a very nice buying experience.
Report a concern   April 7, 2023 — Rated 10 out of 10 by Charlotte Custard Don Franklin Lexington GM Service Department
What do you like about our products and services?

Excellent salesman and service in Darryl Bond.
Darryl got things done in a timely manner.

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