Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   July 28, 2022 — Rated 10 out of 10 by C.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I have been very pleased with my Encore. It is only serviced at Don Franklin Buick and I have always received friendly, straight-forward service there. Thank you!
Report a concern   July 22, 2022 — Rated 10 out of 10 by W.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Seals team, Marco Franco , service department

Report a concern   July 21, 2022 — Rated 10 out of 10 by A.F. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dependable products with reliable service
Report a concern   July 19, 2022 — Rated 10 out of 10 by N.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service department is friendly and helpful. I never feel like I am being taken advantage of.
Report a concern   July 19, 2022 — Rated 10 out of 10 by Heidi Jennings Don Franklin Lexington GM Service Department
What do you like about our products and services?

Don Franklin does a great job with our vehicle maintenance and their customer service and call backs are the best!
Report a concern   July 15, 2022 — Rated 10 out of 10 by T.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The sales consultant was very knowledgeable, efficient, and very enjoyable. I experienced the best experience I have had with a car dealship.

Report a concern   July 15, 2022 — Rated 10 out of 10 by Timothy Reynolds Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer relations

Report a concern   July 15, 2022 — Rated 9 out of 10 by Angela Gateskill Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick services

Report a concern   July 13, 2022 — Rated 10 out of 10 by R.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quality work courteous staff
Report a concern   July 10, 2022 — Rated 10 out of 10 by J.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

They were easy to work with and serviced my truck. I wished they would have had time to do the service recall along with my oil change, but we couldn't make that happen.

Report a concern   July 8, 2022 — Rated 10 out of 10 by S.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast
Report a concern   July 8, 2022 — Rated 9 out of 10 by A.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Good Service and constant customer communication.

Report a concern   July 8, 2022 — Rated 10 out of 10 by Paul Gorokhovskiy Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very friendly Catarina was amazing, very helpful and happy with my purchase thank you!
Report a concern   July 7, 2022 — Rated 10 out of 10 by C.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and helpful staff
Report a concern   July 6, 2022 — Rated 10 out of 10 by Benjamin Blank Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Marc Franco was very knowledgeable and his experience showed
He was very straight up and personable we didn’t have to do the traditional back and forth like at most car dealerships

Report a concern   July 6, 2022 — Rated 10 out of 10 by Margaret Fister Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly, no pressure, efficient salesman

Report a concern   July 5, 2022 — Rated 10 out of 10 by Rachelle Gardner Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly staff and great service!

Report a concern   July 3, 2022 — Rated 10 out of 10 by James Baxter Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer care. Quality products and services.
Report a concern   July 3, 2022 — Rated 10 out of 10 by T.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Steve is the absolute best! He makes buying a car quick and easy. We will never go anywhere else.
Report a concern   July 3, 2022 — Rated 9 out of 10 by M.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Airbag fix quickly done.

Report a concern   July 1, 2022 — Rated 10 out of 10 by Kyle Cross Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Steve the sales manager and Adam Patton were incredible! 2nd vehicle in less than two years we have purchased. Life time customer after this 2nd experience!
Report a concern   June 30, 2022 — Rated 9 out of 10 by J.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy purchasing and great service!
Report a concern   June 30, 2022 — Rated 10 out of 10 by R.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very courteous, professional, and efficient.

Report a concern   June 30, 2022 — Rated 10 out of 10 by P.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Got the vehicle that I wanted and at a reasonable price for this day and time.

The Salesman was exceptional to deal with and answered all questions and made
the transaction extremely smooth.

I am very impressed with this dealership and it people. I dealt with several
employees there and found all to be friendly knowledgeable.

Report a concern   June 28, 2022 — Rated 10 out of 10 by Ray Van Metre Don Franklin Lexington GM Service Department
What do you like about our products and services?

Dawn was super helpful getting everything arranged to replace my tire ASAP. Really appreciated that!
Report a concern   June 27, 2022 — Rated 10 out of 10 by J.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great customer service
Report a concern   June 25, 2022 — Rated 10 out of 10 by R.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy to schedule … polite staff
Report a concern   June 24, 2022 — Rated 10 out of 10 by Sherry Lambert Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Fastest easiest car sale I’ve ever had

Report a concern   June 23, 2022 — Rated 10 out of 10 by D.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina was very organized and prepared to trade and sell with us.

Report a concern   June 23, 2022 — Rated 10 out of 10 by P.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Easy scheduling and quality service


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