Customer Testimonials
Service done properly and in a timely manner
The auto is a great car
Great customer service. Very fast service.
Quick and thorough
Prompt and all have the nicest manners.
Outstanding customer service! Takes time to thoroughly go over the requested service and final invoice..
My salesperson, MJ, was very knowledgeable about the vehicle I wanted. I purchased a 2023 Envision. MJ was so patient, I was impressed with him from the moment I met him. I was very pleased with the whole experience.
Great customer service!
I'm shocked at how quickly they completed the oil change and washed the vehicle.
Availability
Ease of scheduling and timely service. Was finished in an hour and had several service items.
Friendliness of staff
Buicks are stylish and very comfortable
Great selection
I have already responded to this survey
I had an appointment for 10 am and at that time they was already working my vehicle. That means a lot to me. They also kept me updated on their progress and when they should be completed. This was my first time using the service department and it was for my first time oil change. So glad to have purchased my 2022 SUV from Don Franklin GMC in Lexington !
Friendly, helpful staff. The loaner car was wonderful while ours was being repaired. Appreciated everything about the company.
Ben Rollins was great !
Wonderful organization!!!
People being honest when making a deal
very friendly customer service, tasks were done in a timely manner.
The sales team is awesome. They always are the best. Just need to get the service department on the same level.
Good Service...
I feel that the employees work hard to satisfy the customer.
This service department seems to really care!!
You had The truck that my husband was looking for. We paid cash for it and he loves it. We are very satisfied. The folks there are so friendly on Richmond Road in Lexington Kentucky
Personel are friendly helpful and knowledgeable
service center is good and really nice, the only thing they need to remember is who does the service on your car needs to reset the cars computer when you get the oil changed and filter change. thankyou
Good service and good people
I couldn’t be more pleased with the customer service I received at Don Franklin!
I was looking for an SUV with more room, and that’s exactly what I found plus a lot more amenities! Catarina was our biggest help, and support.
Knowledgable sales staff. They worked through an issue with an erroneous website pricing .
I really love my Truck! It’s very well built and drives like a dream. I love the people that work at Don Franklin and I will return back to them in the future! Thanks Ben and Steve!