Customer Testimonials
Friendly and do not push unnecessary products and services
Competitive pricing
Service was impeccable
The staff is always friendly and service center gets you in and out in a timely manner.
got my car they got their money 30 Mins i was gone
The service & sales people are top notch.
We have bought many cars and trucks from Don Franklin and have always taken great care of our vehicles. They are helpful when we need to ask questions! Very kind and always there when we need them.
Andre was amazing to work with!!! He was very helpful and wanted me to have the best experience!!
I am so happy with my Buick Encore GX! It is perfect size for me. Thank You to Catarina Kirby for her help with picking out the perfect car!
I think you services were satisfactory, and can not have any suggestions at this time.
Upfront, honest and simple language when explaining a product or service being provided.
Great service
Easy fast and kind
Just purchased a new 22 GMC Acadia.
We Love it, Love it!!
Marc Franco did a Wonderful job getting us the vehicle we wanted.
We have always bought out cars from Glenn and now Don Franklin. Great Service!!
Highly Recommend!
Very professional and kind, short wait time, service met my expectations, would highly recommend.
Friendly helpful staff
Great personnel service.
Adam was awesome in getting me in a good vehicle I thank god for him he great person
You were ready to meet the customers need
Thorough and fast!
Kat was the best. She was so very helpful. Give her a raise!
I have already submitted a survey.
I was able to receive my services quickly and staff onsite were both courteous and professional.
I receive excellent care and they listen to me.
Friendly customer service.
I feel confident in the service that is provided.
Friendly knowledgeable and ready to help customer's needs
Fast service and aways does the job correctly.
Very friendly and easy to work with. I have had nothing but positive experiences from my servicing at Don Franklin. Even though I didn't buy my vehicle from them, they treat me like family!!
Andre listened to what my needs were for a new vehicle-leather seats, no white interior, etc. While the first vehicle I looked at was beautiful, it was a bit more than needed. Andre arranged to have a car brought in from another dealership which was more to my liking.
Unfortunately when I arrived to test drive the vehicle Andre was a bit "out of commission". While that took me by surprise, Ethan was there to help show me the Buick Essence that was sitting there waiting for me. After a few pointers and a test drive I was sold.
Ethan took care of the data gathering knowing that there was a stipulation of 0% APR or no deal. Once that was approved I was escorted to finance. The gentleman in finance (whose name escapes me and all the paperwork is in the car) was efficient in explaining the terms of payments and additional coverages available. Papers were signed and we were done!
I returned to the dealership the following afternoon for "car school" where I got a more in-depth look at all the car has to offer. Ethan took me through the paces of all the buzzers, flashers, and bells.
All in all it was a very good experience. The only thing that is disappointing is that some of the perks for the car will not be available until the "chip" arrives. Also, the amount of "paperwork" (literally) is time consuming.
Thanks for asking for feedback. I know a lot of people won't give these a second thought, but when you get a chance to give a shout out to someone you really should.