Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   February 23, 2023 — Rated 10 out of 10 by F.J. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Knowledgable sales staff. They worked through an issue with an erroneous website pricing .
Report a concern   February 22, 2023 — Rated 10 out of 10 by B.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick service and a friendly, knowledgeable staff.

Report a concern   February 22, 2023 — Rated 10 out of 10 by B.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

My experience with Don Franklin is always a pleasure to bring in my 2019 Buick Encore to get my oil change & tire rotation

Report a concern   February 21, 2023 — Rated 10 out of 10 by L.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Love the staff and the workers. Very kind to all customers.
Report a concern   February 21, 2023 — Rated 10 out of 10 by J.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always Great Service
Report a concern   February 20, 2023 — Rated 10 out of 10 by Carla Cantagallo Don Franklin Lexington GM Service Department
What do you like about our products and services?

All my experiences at Don Franklin (from leasing, buying and service), have been exceptional.

Report a concern   February 20, 2023 — Rated 10 out of 10 by M.Z. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and very competent staff. Keep to their appointments and reliable service.

Report a concern   February 19, 2023 — Rated 10 out of 10 by Nancy Keim Don Franklin Lexington GM Service Department
What do you like about our products and services?

Kaci Valdez was patient and wonderful. She answered all of my questions and explained everything in "layman's terms".
Report a concern   February 17, 2023 — Rated 10 out of 10 by J.L.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick service this trip
Report a concern   February 16, 2023 — Rated 10 out of 10 by Richard King Don Franklin Lexington GM Service Department
What do you like about our products and services?

I love my GMC pickup truck, my little baby (SASSY) loved her truck, and I would never sell it. It meant a lot to her, so it means a lot to me. Lesa Taylor at parts/service manager, always looks out for me and my GMC and she is a great representative. Sometimes she does not even have time to eat, making sure everyone is being taken care of. Kaci Valdez went above and beyond making sure I got my wipers right before a storm hit, so I could see and get safely home. James Sweet overheard me talking to Lesa and came right over to set me up to have my truck run though the service dept. to make sure my GMC is in perfect working order. Little things like that mean a lot to a customer, it reminds me of days gone by when dealerships went that extra mile for a customer because they saw them as a person and wanted to help keep them safe and have a customer and friend for life.
Report a concern   February 15, 2023 — Rated 10 out of 10 by H.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very nice contact when I take my car in for service. Kaci is the best! She tries to get my car problems solved.

Report a concern   February 15, 2023 — Rated 10 out of 10 by D.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Staff is friendly and efficient. One of the best service oriented experiences I have that is consistently good.
Report a concern   February 14, 2023 — Rated 10 out of 10 by Keith Wieck Don Franklin Lexington GM Service Department
What do you like about our products and services?

I had an oil leak. It has been about a week and so far, no leak. Great job

Report a concern   February 14, 2023 — Rated 9 out of 10 by P.S. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Bought a 2023 GMC YUKON. Great vehicle. My salesman was great too.
Report a concern   February 10, 2023 — Rated 10 out of 10 by Tony Conn Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly, knowledgeable people.
Report a concern   February 10, 2023 — Rated 10 out of 10 by Regina Dills Don Franklin Lexington GM Service Department
What do you like about our products and services?

Knowledgeable and friendly service each time. I feel confident that my vehicle is thoroughly serviced and safe to drive.
Report a concern   February 8, 2023 — Rated 9 out of 10 by R.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I ALWAYS ENJOY YAL SERVICE DEP.VERY FRIEDLY FOLKS.
Report a concern   February 7, 2023 — Rated 10 out of 10 by J.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

It was very easy to schedule service. The service on my Acadia was completed very fast.

Report a concern   February 6, 2023 — Rated 10 out of 10 by Patricia Wallace Don Franklin Lexington GM Sales Department
What do you like about our products and services?

One of the best experiences I’ve ever had when purchasing a vehicle. Ben was an absolute pleasure. He made the two hour drive worth it with his kindness and humor. Thanks again for everything.

Patricia
Report a concern   February 6, 2023 — Rated 10 out of 10 by S.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Quick and easy purchasing process.
Report a concern   February 6, 2023 — Rated 10 out of 10 by S.G. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Quick and easy purchasing process
Report a concern   February 6, 2023 — Rated 10 out of 10 by J.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Top notch experience with Don Franklin when buying my new truck. The sales associate, Ben Last name removed was highly knowledgeable and made the buying process easy and enjoyable. I love my GMC Sierra 1500 Denali! Thanks Don Franklin and Ben!

Report a concern   February 6, 2023 — Rated 10 out of 10 by F.A. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina
Report a concern   February 4, 2023 — Rated 10 out of 10 by Jason Childress Don Franklin Lexington GM Service Department
What do you like about our products and services?

The customer service is outstanding!!
Report a concern   February 3, 2023 — Rated 10 out of 10 by A.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very customer focused
Report a concern   February 2, 2023 — Rated 10 out of 10 by Asa Bratcher Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very friendly, courteous and professional staff!
Report a concern   February 2, 2023 — Rated 10 out of 10 by A.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very easy process and all the people handled things in a very professional manner.

Report a concern   February 2, 2023 — Rated 10 out of 10 by Ron Harper Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Took the time to pursue ordering a new GMC 1500 Denali Ultimate. I started the process in 2022, but due to parts and other shortage issues, I was unable to navigate the purchase successfully. Don Franklin stayed in touch with me and through continued communication and the amazing help of Catarina, I was able to place an order for a 2023 truck. It arrived in a very timely fashion and I am so very pleased with my purchase. Thank you!
Report a concern   February 1, 2023 — Rated 10 out of 10 by Gerald Coots Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Easy to deal with , in and out

Report a concern   January 31, 2023 — Rated 10 out of 10 by Rudolph Ross Jr Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very pleased with your business.

Thanks

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