Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   September 2, 2023 — Rated 10 out of 10 by C.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendly and informative
Report a concern   September 1, 2023 — Rated 9 out of 10 by S.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Friendliness. Working to resolve your issues.
Report a concern   August 30, 2023 — Rated 10 out of 10 by April Horton Don Franklin Lexington GM Service Department
What do you like about our products and services?

My oil change was done in less than an hour! Love the Saturday hours for service.
Report a concern   August 30, 2023 — Rated 10 out of 10 by J.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The service process was quite simple and painless
Report a concern   August 29, 2023 — Rated 10 out of 10 by Eric Holden Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Friendly Fare Honest Employees. Worked to achieve a fare deal on my used vehicle. Ethan M. was great to work with as well as well as the finance manager.
Thank you
Report a concern   August 29, 2023 — Rated 10 out of 10 by J.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always helpful & excellent service. I appreciated what Kayce & Dave did to get me in for an oil change when a strange light came on about my oil. I was able to wait & go back to work. It was so very helpful!! Thanks for your good service.
Report a concern   August 28, 2023 — Rated 10 out of 10 by D.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast service

Report a concern   August 26, 2023 — Rated 10 out of 10 by A.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great customer service

Report a concern   August 26, 2023 — Rated 10 out of 10 by A.R. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great customer service

Report a concern   August 25, 2023 — Rated 10 out of 10 by Ronnie Conley Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very courteous and timely

Report a concern   August 25, 2023 — Rated 10 out of 10 by Joe Lewis Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service and coupons!
Report a concern   August 25, 2023 — Rated 10 out of 10 by W.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always very friendly and hel
Report a concern   August 24, 2023 — Rated 10 out of 10 by V.B. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great product. My family has 4 Encore SUVs. The service department has always taken care of us great!!!
Report a concern   August 23, 2023 — Rated 10 out of 10 by K.W. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everyone was good and to the point

Report a concern   August 23, 2023 — Rated 10 out of 10 by L.P.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

We were very pleased with the service that was provided by everyone at the service center .
Report a concern   August 23, 2023 — Rated 10 out of 10 by Derwin Blair Don Franklin Lexington GM Service Department
What do you like about our products and services?

It's has been a good experience with my vehicle and the service sense purchase. I get updates on service maintenance so I don't have to try to remember. Service staff always welcoming and lobby area inviting.
Report a concern   August 23, 2023 — Rated 9 out of 10 by L.M.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Once i found out my part was in they got me in quickly and got the job done quickly.
Report a concern   August 21, 2023 — Rated 10 out of 10 by S.H. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Easy and friendly service!
Report a concern   August 20, 2023 — Rated 10 out of 10 by Brad Erdman Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Good truck, myGM is a nice touch, Ben Rollins is an outstanding sales person
Report a concern   August 19, 2023 — Rated 10 out of 10 by C.T. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Great! Excellent

Report a concern   August 18, 2023 — Rated 10 out of 10 by S.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very nice and communicative.

Report a concern   August 17, 2023 — Rated 10 out of 10 by A.H. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service Department has been very helpful in repairing my vehicle.

Report a concern   August 15, 2023 — Rated 10 out of 10 by Teresa Stidham Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The experience was relatively smooth and easy to work with the personnel. They were very helpful with much less pressure than we have experienced before.
Report a concern   August 13, 2023 — Rated 10 out of 10 by Kenny Mcfarlan Don Franklin Lexington GM Service Department
What do you like about our products and services?

This place is awesome. The vehicles are exactly what they are described as. Very transparent. I recommend anyone to shop here.

Report a concern   August 12, 2023 — Rated 10 out of 10 by Angela King Don Franklin Lexington GM Service Department
What do you like about our products and services?

The employees in the service department were very friendly and accommodating. They made me feel welcome and willing to help.

Report a concern   August 12, 2023 — Rated 10 out of 10 by H.S. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The work is done well
Report a concern   August 11, 2023 — Rated 10 out of 10 by Patricia Horton Don Franklin Lexington GM Service Department
What do you like about our products and services?

I was having a problem with my vehicle the morning of my appointment it wouldn't start I called and talked to them and they told me that I could come on in once I got it started turns out I needed a new battery. I like Don Franklin and would recommend to everybody.

Report a concern   August 10, 2023 — Rated 10 out of 10 by R.L. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Honest and attentive sales person with a helpful attitude.
High quality vehicles.
Report a concern   August 9, 2023 — Rated 10 out of 10 by J.T. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Always friendly and clean atmosphere. Always good at notifying me of upcoming appointments.

Report a concern   August 9, 2023 — Rated 10 out of 10 by R.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very professional


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