Customer Testimonials
I had a wiring issue that was not properly repaired by your facility in 2018 and 2019. I was charged for these repairs when they should have been covered by my warranty or paid for by Dutch's Chevrolet because they sold me my truck as new when it was actually used (over 500 miles) and damaged. This is a case of fraud which needs to be reported to the KY AG. I have a large file with all of my wranglings with Dutch's and GM over the years, with nothing but BS in response. I even have photographic evidence after completing my purchase, but criminals stick together. As my PTSD from serving in Iraq in 2003 and 2004 worsened over the last few years, I gave up the fight against the evil cabal of Dutch's and GM.
But, last week, Kaci Valdez, and your service manager, finally had the repairs done properly. Now, for the first time since I've had my truck, it runs smoothly and without a variety of sensor error messages going off on my dashboard and e-mailed to me by OnStar. When I last left your facility in 2019 after the second repair attempt, I got a new error message on my dashboard before I even made it home. I just figured I was screwed by Dutch's and GM. I continued driving with rough idling, stalling, rough shifting, and bad gas mileage. Last week, your service manager and/or technician discovered, and fixed, the shortcuts taken by your technicians in 2018 and 2019 that did not fix the wiring between the sensors and the computer, leaving the sensor feedback to be intermittent whenever I hit a bump. Thank you, Kaci and crew!
Now that my vehicle is defect free, I can trade it or sell it without guilt, which is something no one at Dutch's ever found in their soul. It only has 27K miles and is like new. I would keep it if it wasn't for all of the bad memories.
I love my Buick.
Service was efficient & priced reasonably & convenient.
Had a great salesman love my new Buick
Fast service
Excellent service
I really love my Truck! It’s very well built and drives like a dream. I love the people that work at Don Franklin and I will return back to them in the future! Thanks Ben and Steve!
Service done properly and in a timely manner
The auto is a great car
Great customer service. Very fast service.
Quick and thorough
Prompt and all have the nicest manners.
Outstanding customer service! Takes time to thoroughly go over the requested service and final invoice..
My salesperson, MJ, was very knowledgeable about the vehicle I wanted. I purchased a 2023 Envision. MJ was so patient, I was impressed with him from the moment I met him. I was very pleased with the whole experience.
Great customer service!
I'm shocked at how quickly they completed the oil change and washed the vehicle.
Availability
Ease of scheduling and timely service. Was finished in an hour and had several service items.
Friendliness of staff
Buicks are stylish and very comfortable
Great selection
I have already responded to this survey
I had an appointment for 10 am and at that time they was already working my vehicle. That means a lot to me. They also kept me updated on their progress and when they should be completed. This was my first time using the service department and it was for my first time oil change. So glad to have purchased my 2022 SUV from Don Franklin GMC in Lexington !
Friendly, helpful staff. The loaner car was wonderful while ours was being repaired. Appreciated everything about the company.
Ben Rollins was great !
Wonderful organization!!!
People being honest when making a deal
very friendly customer service, tasks were done in a timely manner.
The sales team is awesome. They always are the best. Just need to get the service department on the same level.
Good Service...
I feel that the employees work hard to satisfy the customer.
Great service