Don Franklin Lexington Buick GMC
3380 Richmond Rd
Lexington
KY 40515
United States

Customer Testimonials

Report a concern   June 27, 2023 — Rated 10 out of 10 by S.D. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Quick and easy! Works on anything you ask.

Report a concern   June 27, 2023 — Rated 10 out of 10 by Holli Leach Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Enjoyed the selection of vehicles. One of the reasons we chose to go to Don Franklin Auto was the vast selection.
The salesman Ben Rollins was extremely courteous and helpful. He went above and beyond to accommodate us. He was very knowledgeable about the vehicles we were looking at and throughout the whole sale process.
Report a concern   June 26, 2023 — Rated 10 out of 10 by S.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Well built, solid, smooth products! Service with Don Franklin was exceptional…they listened to my questions and concerns and were not pushy! They took their time to make sure the experience was thorough and my needs were met!

Report a concern   June 22, 2023 — Rated 9 out of 10 by B.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

The lifetime power train warranty was a great perk when we purchased our GMC. Everyone at the dealership there has been pleasant and easy to deal with.

Report a concern   June 22, 2023 — Rated 10 out of 10 by B.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Everyone is so polite. Service gets the work done in a timely manner. I have two GMC’s that I love we have not had hardly any problems out of them and if we do Don Franklin service gets raided and get the problem fixed.

Report a concern   June 21, 2023 — Rated 10 out of 10 by James Moorman Don Franklin Lexington GM Service Department
What do you like about our products and services?

Customer service is awesome

Report a concern   June 20, 2023 — Rated 9 out of 10 by E.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

I like the GM products....particularly the Buick LaCrosse and am sorry they are not producing it any more. I liked the mileage and the ride.
Report a concern   June 20, 2023 — Rated 10 out of 10 by Darren Harris Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very good

Report a concern   June 19, 2023 — Rated 10 out of 10 by A.I. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The sales people are friendly and answer questions.

Report a concern   June 19, 2023 — Rated 10 out of 10 by C.C. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ben was fantastic. Highly recommend him.

Report a concern   June 19, 2023 — Rated 10 out of 10 by R.W. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Nice people to deal with our sales person Andre Wes exceptional!!
Report a concern   June 19, 2023 — Rated 10 out of 10 by C.L. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Your service team is friendly considerate and best of all in person....NO AI to deal with.

Report a concern   June 16, 2023 — Rated 10 out of 10 by W.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Employees are very knowledgeable and always very helpful.
Report a concern   June 16, 2023 — Rated 10 out of 10 by D.G. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very friendly and prompt.
Report a concern   June 15, 2023 — Rated 10 out of 10 by K.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Fast, efficient, and friendly service.

Report a concern   June 15, 2023 — Rated 10 out of 10 by Betsy Reynolds Don Franklin Lexington GM Service Department
What do you like about our products and services?

Follow up with customer is excellent

Report a concern   June 15, 2023 — Rated 10 out of 10 by Sherry Nelson Don Franklin Lexington GM Sales Department
What do you like about our products and services?

The people

Report a concern   June 14, 2023 — Rated 9 out of 10 by R.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Don Franklin is about five minutes from me. Scheduling my service was easy and timely.
Report a concern   June 13, 2023 — Rated 10 out of 10 by G.M. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Very easy to search a very wide range of vehicles.
Report a concern   June 13, 2023 — Rated 10 out of 10 by Maxy Fuson Don Franklin Lexington GM Service Department
What do you like about our products and services?

Service is excellent and Nissan is an excellent company.Don Franklin Family of Dealerships in Lexington,Ky go above and Beyond in taking care of their customers.Big shout out to the Service Personnel Ron and Jennifer also Big Shoutout to my Salesman Ray can’t ask for a better Saleman.If you need a Ride ask for Ray
Report a concern   June 13, 2023 — Rated 10 out of 10 by Lynn Messer Don Franklin Lexington GM Service Department
What do you like about our products and services?

They are always great. Great work, great customer service.
Report a concern   June 12, 2023 — Rated 10 out of 10 by Sierra Thornton Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Catarina ‘Cat’ was a pleasure to work with. She was beyond knowledgeable about the trucks we were looking at. Basically the owners manual. 10/10 recommend her. She did a walk through of the truck BEFORE we took a test drive, she then gathered our information, made the approval process seamless, and then also gave us a tour of the dealership. It was nice because we are not familiar with the dealership, but now, we will know exactly where to go when we come back for service appointments.

Report a concern   June 12, 2023 — Rated 10 out of 10 by R.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Everything. You name it Well one thing maybe not. Distance

Report a concern   June 11, 2023 — Rated 10 out of 10 by R.F. Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Salesman

Report a concern   June 8, 2023 — Rated 10 out of 10 by H.C. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great staff good service

Report a concern   June 8, 2023 — Rated 10 out of 10 by M.M. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Convenient GMC Service.

Report a concern   June 8, 2023 — Rated 10 out of 10 by Candace French Don Franklin Lexington GM Sales Department
What do you like about our products and services?

Ben at the Richmond Road location was such a pleasure to work with while buying my car. He was knowledgeable and helpful!

Report a concern   June 6, 2023 — Rated 9 out of 10 by D.P. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Very nice an friendly. Even when you make appt and you show up early (never guaranteed) but I was able to get in an out. They take care of your vehicle

Report a concern   June 6, 2023 — Rated 10 out of 10 by S.R. Don Franklin Lexington GM Service Department
What do you like about our products and services?

Great Service
Report a concern   June 5, 2023 — Rated 10 out of 10 by Jane Bransom Don Franklin Lexington GM Service Department
What do you like about our products and services?

I had an excellent experience. Courteous staff and very quick service!

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