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Customer Testimonials
You go to Freewheel for the people and service, Tyson and crew are top tier.
Cody was super helpful and made me feel comfortable in the store. I’m new to the hobby and he was able to guide me in getting a pump that was reasonably priced for what needed it for.
The staff was outstanding and patient as we selecting our e-bikes. They answered all our questions and offered valued opinions. We we were given the opportunity to teat ride our selections.
When it came to purchasing our bikes they were able to find our sizes from other stores with in days.
Upon picking them up we again had support service and a guided tour of our new bikes. The staff even added our accessories on the spot.
Great experience.
some bycicle parts and gear!
good service good prices
Great bicycle mechanics, fast service and excellent customer support.
The freewheel team is a passionate team about biking. They organize events, have great mechanics and provide expert advice when finding a new bike. Also, they look for options to ensure that you have the best wheels that fit your type of riding. I would recommend this bike store to anyone who is new to biking to the experts!
Quick turn around on ordering my bike and picking up same day. People at the shop are super friendly and genuinely joyful to get people a bike they love! Would recommend to everyone, great experience!
Great products, having the exact e-bike that I was looking for on sale and on display. Fabulous staff in answering any questions I had and prepping my new e-bike so quickly that it was ready for me to take home by the time the purchase paperwork was complete.
The guy was knowledgeable, helpful, solved a problem and it cost me $20 and I had the order in less than 24hours! Not much more you can ask for!
GREAT EXPERIENCE!!
I had an awesome experience with Cody also new guy he was training in.
So Very Helpful and informative. I enjoyed his friendliness and expertise in fitting me with the right bike and accessories that I was in need of.
Jason was very informative and answered all our questions
Friendly knowledgeable staff. They helped get me set up and made recommendations for my new bike.
Friendly service and good products.
Fast friendky profesdional
My wife was looking at e bikes the crew was very helpful
Great customer service as usual. Took the time to carefully explain all the features and made sure I was comfortable with the bike carrier.
Great work on the bike upgrade. I appreciated the expertise and great service.
Have bought bike from free wherl
The quality of the fixit and thoroughness of work done—and how beautiful the bike is I received when they were all done🫢
Cody was very knowledgeable and went above and beyond to find a replacement part.
Tyson took my concerns about how my bike was performing seriously and was determined to resolve them. He did so fairly and professionally.
Service was great. Very quick turnaround
The staff was friendly and super helpful. They didn't try and pressure us to buy anything.
Friendly and good service
Team was excellent to work with and very helpful to help me find the right bike.
Excellent customer service.
Terrific price on a new bike.
Clean organized store with great inventory.
Good customer service. The associate was friendly and knowledgeable.
The staff were extremely helpful and knowledgeable about the products that were for sale and which would fit my needs. I really like the after purchase benefits of tune-ups and repairs.
The service and attention were excellent. The staff is very friendly. I had a great experience!
Tl;dr: Huge fan of the service at Freewheel Bike Eagan/Big fan of Trek bikes
I needed to switch to a step-through bike, and had been shopping around to replace my road bike and my 30-year old Trek hybrid (which was my favorite bike ever), both of which had crossbars that I could no longer get my leg over. I did some online research, and compiled a short list of bikes, all at a similar price point.
Freewheel was my third stop.
At my usual bike shop, they had one bike that I was interested in trying out, but not in love with, visually or spec-wise, but the wonky disc brakes on it weren't repaired in the 35 minutes that I waited for a test ride, so I left.
At my second stop, I had a couple of bikes in mind. One had iffy brakes, and the other (which was version 2 of a bike that I had on my list in version 3) felt horizontally cramped. The salesman couldn't seem to get the height of the seat right either, after three tries. And on top of that, when asked what the difference was between version 2 and version 3, he just told me that it was "like the difference between a 2024 and 2025 car...." (I also had to leave my driver's license and credit card (which they preemptively swiped) at the desk.)
At Freewheel, Tyson greeted me as soon as I walked in, didn't treat me like an amateur or a senior citizen when I told him what I wanted, and found version 2 of the bike I was interested immediately. He determined the correct seat height right away, and removed the rear reflector to be able to get the seat low enough. He rolled the bike right out the back
door and offered me a helmet without asking for any collateral.
When he discovered, while I was taking version 2 for a test ride, that you had version 3 in stock, and I asked about the differences, he spent some time explaining the differences to me, and then let me take that one for a test ride.
I asked if it would be possible to swap out the combo pedals from my old Trek, and he said they'd swap them out for free.
I left, saying I'd be back while the Trek sale was still on. I called my mom on the way home and told her that it was the first time in my shopping around that I'd been excited about a bike, and that I'd really appreciated the treatment I got at Freewheel.
I went back the next day with my old Trek. This time, I think it was Thomas who helped me. He was also extremely friendly and accommodating. I purchased the Verge 3, he swapped out the pedals and got my accessories sorted out, and I left because I couldn't fit two bikes in my car.
When I returned to pick up my new bike the next day, I was also greeted immediately. I'm sorry I didn't get that Freewheeler's name, but he was also friendly and helpful. He went to fetch my bike, and asked if I had any questions and if I wanted help getting the bike into the car, which I gratefully accepted.
(As for the bike, and the few accessories I added, I could not be more pleased to have a beautiful new Trek to ride.)
In short, I hope that everyone who walks through your doors has an experience similar to mine. The kind of customer interaction I had will go a long way in keeping you in business for a long time.
(Apologies, but I don't want this virtual novella used in any way other than to assure you that you are doing a great job, and to encourage you to continue to treat your customers with respect and kindness. But you can count on me recommending you enthusiastically to everyone I know.)