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Customer Testimonials
Good experience from start to finish. Bike repair outstanding.
Mostly was the friendly and helpful staff.
Personable and helpful
Fairly priced and exceptional quality
Very friendly staff. Good selection of products
By far the best purchasing experience we have had purchasing a bike. We have purchased in the past from Erik's, OneTen Cycle, and some other smaller shops and we were extremely pleased with the service at the store. It was great. Will definitely be returning for future service and future purchases.
I think Freewheel has the best customer service in the twin cities.
The fanatics program is pretty amazing as well.
Great group of employees. Knowledgeable, friendly, and eager to help.
In this era of every shop in china shipping e-bikes to your door, go to a retailer who know bikes and sells bikes make by a bike company not a garage operation.
Their staff knows what to do, service is great and prices reasonable
Always friendly and helpful staff. I went in to buy a holder for my flare tail light as I got a new saddle and the current model didn't fit under the seat. They looked it up and said they wouldn't have it available for 4 months so he wen and took it off a trial bike and sold it to me. That is why I always shop at Freewheel
Helpful staff, good selection of merchandise.
The store's technicians and management are the best! I will be going out of my way to always go to the store. They're always stocked on good inventory too. Definitely make sure to sign up for their rewards program.
Quality and efficient service.
Very affordable and very friendly staff.
Great service and friendly staff
Great selection of gear, knowledgeable and friendly staff.
Friendly people, decent selection of products.
Knowledgeable floor and seevice staff. Sell me what I need, not what they’re pushing. Techs especially are great. Been going to Freewheel and before that Penn Cycle for years. Still my #1 choice.
I like the friendly and knowledgeable staff who are always willing to talk over options and don't seem to be upselling or pushing certain products. The maintenance folks always keep my bike in top shape.
The staff and products are great.
Great staff and great service!
Super friendly staff (Tyson)
I have been a customer of Freewheel for over two decades. I found their work to be very prompt and reliable. It is my first place to go for repairs, and equipment to service the bicycle. The quality of work and help has been consistent across the past two decades.
Friendly customer service!
Customer service was great!
They were friendly and knew what they were doing.
The staff was friendly and helpful, and the bike was ready when promised.
quality products and great expert service
Always great service!!! took care of my bike in minutes and I was back on the road.They know their products and don't try to upsell a person, they do a good job of educating the customer.
Bike service was complete when promised. Jason and Tom went the extra mile & effort when I picked up my bike to find and fill my tires with the proper sealant. Thank you!
The people! The say/do ratio is impeccable. Tyson, Cody and Jason are amazing. Although, everyone is always willing to help out and has a great attitude. The loyalty program is to notch. This is my go to LBS! Can't beat a place where everyone is passionate about bikes and getting people on them. Keep up the great work!