Customer Testimonials

Helpful staff, great new location

Very personalized service. Took the time to answer my questions and make sure I was comfortable with my purchase. Will definitely go back for our next purchase!

I've been to various locations of Freewheel, but I frequent the Eagan shop the most. Consistently across the locations, the staff is very friendly and knowledgeable and willing to provide advice on any biking topic. I never feel like a burden or that the sales people are annoyed with me like I often feel at other bike shops. This atmosphere has made me a loyal customer!

Very helpful. Thank you for being so kind. So far I love my new bike.

Customer service is why I continue to do business. The only thing I don't like is the forest green lettering at the new location. Why green, should be yellow and outlined in black.

Great products and knowledge.

Good selection, knowledgeable staff

Quick easy

Convenient locations and knowledgeable employees

Personal service is fantastic
Very knowledgeable and competent

Great customer service.

Excellent service!

Quick and friendly and knowledgeable

I have nothing to praise to you and the helpful staff. There was no attempt to upsell, just answer my questions and provide me with what I was asking.

I will definitely be back.

friendly staff

Store was clean & shiny!! Staff approached to see what I needed. thanks!

I had a new chain installed on my Surly Pugsley on Sunday and was very satisfied with the customer service.

Keep up the good work.

Richard Last name removed
Phone number removed

Friendly, knowledgeable staff!

I bought a Trek bike but haven’t had a chance to ride it
Ian was the sales person to help me and was very pleased with his professional and friendly manner. He is very knowledgeable about his product and did not hesitate to ask another employee if he needed clarification.
Anxious for warmer weather to ride my bike.
First name removed

Very friendly and helpful

a recent custom gravel bike build went very well.

I was very well taken care of by Tyson at Freewheel Bike! 10/10 would recommend!

Excellent employees-professional,knowledgable,fun.Great bikes.

Kellen did a great job of taking charge of the situation with my wishes once it was apparent my warranty claim on a wheel was not going to be addressed in the near-term and I decided that I needed to get back on the road. Tyler also was helpful upon pickup of explaining my new wheel and the accessories that came with it. The first week+ I was kind of in limbo not knowing what to do and various personnel telling me they were just waiting to here back and they would "look into" various options for me in the meantime. As I stated above, once I was able to come in and state that I just wanted to get back on the road as soon as possible, Jose got Kellen involved and they were able to find something to order and get me within a week.

Great selection of products, great service. Good prices with lots of good discounts and sales available.

Service was great yesterday!

Service from Barrett and the team in Eagan was outstanding. We were able to purchase two Trek bikes for our children and were supposed to take them home that same day. One of the two had issues with cross-threading/stripping of the kickstand holes on the frame. Barrett offered us several options to address the issue and let us choose what worked best for us - waiting for a different bike to be transferred from another store and prepared for our daughter. We took our son's bike home that weekend, then received a call and email mid-week that our daughter's bike was in and ready. Very pleased with the service and experience. Look forward to more business with Freewheel in the future.

Service was absolutely wonderful.

availability

Knowledgeable and friendly employees.