Customer Testimonials

The knowledge of your products that your kind staff has.
Their willingness to patiently listen and give positive answers.
Their honest assessment of products.

Very knowledgeable about the part that I needed for my wheel. Told me what I needed exactly! I Went to another store and they did not know what part or who made a part for making a single speed spacer kit.

Friendly customer service, especially Tom! Super knowledgeable as well.

knowledgeable staff

Convenience, quality of products, friendly staff

Jamie was very helpful and supportive. He worked with me patiently to get the bike that might be best for me.

Great customer service - throughly explained pros/cons of different bikes for both my son and I. We left feeling great about the bikes we purchased.

I called first to check on inventory, and Tom answered the phone and confirmed the bike I was interested in was in store. When we got to the store, Tom helped us right away and was extremely knowledgeable, patient, and resourceful. We greatly appreciated the service, inventory options, bike fitting, friendly staff, and included tune-up. We drove about an hour each way, and it was worth it!

Easy to work with and the bike was ready earlier than expected.

Friendly, knowledgeable employees.

Professional, free to ask others of didn’t know, didn’t get bogged down with lazy selling or service skills ensuring all were properly but efficiently helped. Pass it on

Excellent service and advice. Quick response on fixing my tire.

Great bikes, great selection and we really appreciated the service from your staff even though you were swamped and certainly overwhelmed trying to help every customer.

Knowledgeable and friendly staff

They had the Trek bikes we wanted in stock where the other stores were sold out until next year.

I think Andrew and Tom are always amazing - we have bought multiple bikes from Richfield and will always continue to.

We have also referred friends to this store.

Great knowledge, great customer service, great product range always have what I need or get it in quickly.

I have been into other freewheel stores and honestly think this one is the best - I drive past another one to get to Richfield!

You made a helpful recommendation. I appreciate your help.

At this stage in the process of purchasing a new bicycle, I am satisfied and I look forward to many happy biking trails ahead of me. I am grateful to your staff members who assisted me in my selection and answered my questions that I had at that time. I feel comfortable is reaching out to you if I should have any future problems or questions.

Good sales help----Tom

We've had a great experience at Freewheel Richfield. We have worked with Tom on two sets of bikes now. He is very knowledgeable, very personable, and fun to deal with. We are pleased with our purchases and would certainly recommend to friends.

Took time with me to talk through options, benefits etc. excellent customer service!

Andrew was knowledgeable and helpful. He advised me to the correct size for the Salsa Warbird that I bought. Happy with my new bike!

I just started biking over the last couple years and everyone at Freewhile are very knowledgeable and are extremely friendly and helpful in recommending accessories that make my biking fun and safe. They have also been very thoughtful and careful during Covid. Highly recommend them.

Friendly, knowledgeable, reliable staff

The staff is knowledgeable and friendly. Recently recommended them to a relative who then had the same experience.

Just moved to this area and I like to keep it local. You guys were super nice, and efficient. Will become my go to store.

Great service!

Tom did a great job working with me and my bike needs. It was definitely hectic that day in the shop, but he worked a variety of clients simultaneously. I like my new bike. Thanks.

The customer service is very good and the products are amazing.

Your shop employees are friendly and helpful and made the overall experience very positive.