Customer Testimonials

The customer service is very good and the products are amazing.

Your shop employees are friendly and helpful and made the overall experience very positive.

The TREK bike I bought rides like a dream (it should!). Tom Lais, the sales person, was helpful and knowledgeable. I wanted to buy local, and I bought one of my first bikes at the first Freewheel back in the early 1980s.

Customer service

First name removed L was very helpful during the purchase of a replacement bike.

Had bikes in stock, unlike most stores. Friendly, helpful sales staff.

Freewheel has been great from the day we tried out our bikes, to orders and purchases of accessories, to an annual tune-up, to recommendations on bar ends for my touring bike. It's been a great experience every time we interact with Freewheel, and we so appreciate the intangible value Freewheel provides by being such a great resource for us.

Staff was pleasant to work with.

Good quality bikes and personable service

Nice selection. Good quality. Fanatics club.

The customer service was good. Ben the sales guy was great. There was another guy there who was also extremely helpful when explaining which pedals to buy to pair with a Marlin 6 - Ben will know his name. The kids outside helping hand off bikes to customers could use a little bit of service training such as greeting customers and either showing them where to stand in line, or handing off bikes before helping the next customer. But they're doing better than I did when I was their age so I can't complain. Given that demand for bikes is crazy high at the moment and how hard it must be to run any shop in the middle of a pandemic, I thought the experience was overall pretty good.

Very knowledgeable and friendly

The service we received was great. We were initially helped by Ben who listened to what we wanted and went over and above to get it. We were looking at a couple bikes that were in very high demand with no inventory. Somehow he got it done.
Excellent turn around on the build and great experience when I picked them up.

The staff was knowledgeable, friendly, and fun - my 6 year old son had fun and got a great new bike!

Had great service

I like the small store, it’s location, friendly salesmen and the available repair services.

Great explanation and demonstration of bike rack. Really went over all the features, bells and whistles.

Very knowledgeable.

Responsive and friendly.

Very friendly staff, fast service, quality products, and knowledgeable repair staff. Also, staff shows concern for COVID issues.

Quick and reputable service.

Great customer service. The salesperson worked really well with my kids.

I have only used services, but staff are friendly and let you know how much the service will cost and when your bike will be ready.

I really appreciated being able to schedule an appointment for bike servicing. I delivered my bike for service and received it back the next day.

You had items in stock, great salesperson (Tom L), 10% discount on accessories, and we were able to go home with a bike (unlike Erik’s Bike who makes you come back a couple of days later).

Nice crew. Took care of my issues in a timely manner.

I've had my Trek Checkpoint SL 6 for a year, now (bought it from you at the Midtown Greenway Store) & it's the best bike I've ever had. I hope to put on another 5,000 miles on it this year.
The mechanics are very helpful, answering my questions and finding what I need for my bike. When I wasn't able to talk and get service from my designated mechanic, another one of your mechanics stepped in to help. They collaborate well.

Andrew was fantastic. Extremely knowledgeable and helpful. I'm thrilled with my bike!

Excellent for quality and excellent friendly service!

The staff is wonderful and knowledgeable at all facits of the cycling industry. From the bikes, accessories, and equipment to where the best places to ride are. We always leave Freewheel feeling so great about our purchases.