Customer Testimonials

Tuneup and updates were completed quickly and with great service.

Staff is very helpful and seem ready to help with whatever you need.

The customer service has always been superb. We were there on a Sunday. Always busy. We were acknowledged right away. We needed service and helmets. So we had two different employee contacts. Both quick, knowledgeable and focused on us. I didn't get the service guys name, but Ray helped us with our helmets. Really enjoyed his experience and knowledge.

He hooked us up with the program where you get a 10% or 20% when purchasing. So many things i want to get - a jersey, another water bottle, a little headlight for my husbands helmet, the bike map, . . . .

You have an amazing selection in such a little store. I really enjoy walking around and am amazed at how futuristic bikes and stuff look now. Husband and I are nearing retirement and we looking for a hobby. And a lot of upgrades. And your store is going to help us get there~!

The employees were all incredibly knowledgeable and friendly. They never tried to push purchases on me but shared important information about each product.

Staff was fantastic. Ray especially.

Great customer service, I can’t wait to pickup my new mountain bike!

Overall experience provided when buying a bike for my Grandson was terrific!

I know biking business is very busy right now. And while there was a line at this store, once it was my turn, I was not rushed in the slightest and was taken care of by very knowledgeable staff. Thanks.

Friendly customer service.

The technician I worked with (sorry I don't have his name) was very thorough in his evaluation of my bike, only determining that a new chain was needed. He was also very helpful in suggesting light accessories, a bell, as well as a carrying case for the back of my bike.

All work was completed on the bike the same day, and it was nice to receive the text message when the bike was ready to be picked up.

I really appreciate the expertise and friendly suggestions!!

Thanks for listening!

The employees were so friendly and knowledgeable and really wanted to get us something that worked for us.

I called about a bike rack. They had one delivered from another FW, assembled it for me and I had it in less than 24 hours. Also the price was less than any other venders. The store was busy, but they waited on me in less than five minutes and made sure I understood the rack before I left. I couldn't have had a better experience.

Knowledgeable, friendly, fixed my tiny wheel problem right away so I could ride. LOVE you guys!

Tom was very helpful with the selection of my bike and other accessories - appreciate the great assistance!

Very knowledgeable, helpful and friendly staff.

Tom is great and the “fitting “ for seat and handle bar was perfect. Thanks

I like the insights your mechanics provide.

Keeping the original Penn Cycle store is a great thing. I’m hopeful the mid-town one is able to reopen soon!

Always great service w/o arrogant attitude

Staff is always very knowledgeable and has the customers best interest at heart. Treat every bike and visit as if it’s their own.

Great products and even greater service!

Quick service

The store had a good selection of products to choose from. The sales team was knowledgeable and helpful.

Tom and Jaime were terrific. I bought the service level as much is the bike.

Everyone was friendly, and even with the covid restrictions of # of people in the facility, they did their best to keep everyone updated on timing on who they could help next. We were there on Saturday, so it was busy, at one time there were at least 5 different people waiting outside, not sure how you’d change this with restrictions, plus all of the sales folks were busy anyway. Overall, very good experience even with the wait times.

We like the very knowledgeable and friendly staff and the large in-store inventory of bikes, accessories, and clothing. This is a terrific bike shop. I miss the old Penn cycle but the transition has been excellent. Andrew has routinely provided a superb assessment of the bike repair and lays out the options clearly.

it's clear the staff has a 'service' mindset. Well done, keep it up!

I called to ask advice for shoes add these guys went all out to help me!

I love this Store!

While I’m probably one of their older customers, they treated me with respect and without condescension. Very knowledgeable. Great service. They want you to be happy with your purchase.

Good repair shop