Customer Testimonials

Great customer service. The store was so busy and every person was greeted - acknowledged so refreshing!

Service team was super helpful and friendly. They did not try and just “sell me stuff”, they genuinely wanted to help me.

fixed a flat as I waited - great service

Excellent service, I have a FX6 and both Service and Sales were very knowledgeable and friendly. I probably asked too many questions but the guys answered all of them with a smile. I definitely will return and purchase more items and do more service on my bikes.

Experience, expertise, great advice and friendly service.

Brought my bike in for a check up. My bike had been in storage for years and I wasn’t sure what shape it was in. One of your service guys looked it over carefully. He sent me on my way without a bill. He gave me helpful suggestions for questions I had spending time with me generously till all my questions were answered. I will definitely go back for service

I appreciate Andrew's personal service. He remembers my name (something I struggle with myself sometimes at 84)!

Great service, thank you!

Service was required and it was efficient and completed in timely manner.

great service, quick, and priced right!

Staff is so helpful

Your service and sales people are knowledgeable. They look for affordable options to fix and upgrade. And show urgency in addressing my problems.

Liked sales person. Jamie listened toy needs and found me a bike.

Your staff is always helpful and not condescending.

The staff.

Quality of service. Very knowledgeable and friendly staff

Knowledgable staff. Fast turn around for service. Fairly priced.

Very helpful without being pushy. Plus, Freewheel had a great selection.

The great counsel and service

My experience was amazing! I met some extremely friendly, knowledgeable sales members that got me everything my bike needed and on the road in less than an hour!
Thank you!

Friendly staff and quick turnaround time.

Always good

Staff was very helpful and the repairs were reasonably priced.

The staff are so friendly and knowledgeable and helpful it puts other shops to shame!

Live in neighborhood

Staff is super knowledgeable and took time to explain all the options available to me. Asked the right questions and gave me room to make decisions. It’s been my third time in and have been impressed each and every time. I have worked with four different employees and each have knocked customer service out of the park! Thanks for the help!

The staff is incredibly knowledgeable! I had a problem with my Peloton bike. Peloton referred me to Freewheel. The fellow we met there solved Avery complex problem for me and I’m back on the bike. I’ll go to Freewheel for anything cycling first going forward.

Specialized service, no up-sells, excellent explanation and tutorials of the bike's problem and how to maintain the bike. Been a customer for years and won't go anywhere else.

I was glad that you had a good stock of mtb shoes for me to choose from, I also got great advice from Andrew about shoe sizing which helped make a great choice. Andrew also got me a bolt I was missing for another shoe I had and directed me towards some nice gloves, which my wife promptly stole..

Personable and patient service. Knowledgeable and quick to fix my bike.